Customer Success Manager - Remote from Ireland
This role is offered by E-Frontiers. Your actual pay will depend on your skills and experience. Please talk with your recruiter for more details.
Base pay range
Direct message the job poster from E-Frontiers for details.
Position Details
Customer Success Manager - Cybersecurity SaaS
Remote - Ireland only
Salary: €40,000 base + €10,000 commission
We are seeking a Customer Success Manager to join a fast-growing Irish SaaS company specializing in cybersecurity solutions for MSPs and direct clients worldwide. Your role will be to act as a trusted partner, helping customers achieve their goals, drive product adoption, and maximize value from industry-leading security tools.
Responsibilities
* Engage proactively with a portfolio of MSP and direct clients, creating tailored Customer Success Plans.
* Build strong stakeholder relationships and understand each client's decision-making process and objectives.
* Collaborate with internal teams (sales, product, engineering, support, marketing) to ensure a seamless customer experience.
* Monitor account health, manage renewals, mitigate churn, and identify upsell or cross-sell opportunities.
* Maintain accurate account data and share customer insights with leadership.
About You
* Proven experience in Customer Success, account management, or similar client-facing roles, ideally in SaaS.
* Skilled in customer planning, relationship management, and stakeholder engagement.
* Strong problem-solving skills with a customer-first approach.
* Excellent communication, presentation, and organizational skills.
* Comfortable working with data to measure success and identify opportunities.
* Able to thrive in a high-volume (100+ clients), fast-paced environment.
* Currently residing in Ireland with full working rights.
Join a high-growth, private-equity-backed cybersecurity company where innovation, quick decision-making, and collaboration are valued. Benefits include health insurance, pension, 24 days annual leave, paid sick leave, income protection, and an active social calendar.
Ready to make an impact as a Customer Success Manager? Apply today!
Job Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
Industries
* Software Development and Technology
* Information and Internet
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