Technical Support Engineer – French Speaking
Location:
Dublin, Ireland
Team:
Cloud Success Group
Role Overview:
We are looking for a Technical Support Engineer to be a pivotal member of our Cloud Success Group, supporting clients who use Salesforce Marketing Cloud (SFMC).
In this role you will apply strong technical acumen to troubleshoot, analyze, and resolve complex software issues, ensuring customers achieve seamless and successful outcomes with their SFMC implementations and integrations.
Responsibilities
Lead the investigation and resolution of complex support issues related to SFMC functionalities, integrations, APIs, and overall platform performance.
Utilize web development knowledge (HTML, CSS, JavaScript, SQL) to read and analyze customer code and identify the root cause of issues.
Communicate clear, professional, and timely solutions, offering best-practice guidance to help customers optimize their use of the platform.
Manage the full issue lifecycle from initial contact through resolution, ensuring an excellent and professional customer experience at every step.
Create and maintain high-quality technical documentation, knowledge base articles, and solution guides to empower both internal teams and external customers.
Qualifications
Proven ability to diagnose and resolve technical issues within an enterprise software, SaaS, or highly integrated system environment.
Strong technical acumen: ability to read and understand code and technical structures, including:
Intermediate SQL queries for data retrieval, analysis, and diagnostic troubleshooting.
JavaScript (or similar scripting / object-oriented language).
HTML & CSS.
Web services, including REST / SOAP APIs.
Exceptional written and verbal communication skills, with the ability to articulate complex technical findings clearly and effectively to both technical and non-technical audiences.
Customer-focus: experience in a customer-facing role with a strong commitment to problem resolution and service excellence.
Language Requirements
Fully fluent (written and spoken) in French in addition to English.
Desired Skills (Optional)
Hands-on experience with Salesforce Marketing Cloud (SFMC) or other enterprise marketing automation platforms (e.g., Adobe Campaign, Braze).
Familiarity with proprietary scripting languages, such as AMPScript or Server-Side JavaScript (SSJS).
Relevant Salesforce certifications (e.g., Marketing Cloud Email Specialist, Marketing Cloud Developer).
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
At Salesforce, we believe in equality for all and commit to fairness in hiring and advancement without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, age, disability, veteran status, marital status, or other protected characteristics.
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