We are looking for a Front of House Receptionist to join our team in Dublin 4
Main duties and responsibilities
To deliver agreed levels of business Customer Service
Delivery of a full range of workplace services to the business across various client sites
Achieve customer satisfaction levels measured within workplace services and customer feedback.
Provide visitors with an excellent experience – offering the Wi-Fi info, refreshments and answering questions that they might have upon their arrival.
Monitor overall activity in the Lobby to ensure a safe & secure environment.
Meet all front of house duties as assigned; register guests, notify hosts as needed, etc.
Build effective relationships with Clients, acting as a key point of contact when in the cover capacity, deliver a high level of customer service.
Work with Client Representatives to capture requirements to develop knowledge of the Client requirements and desired service levels.
Customer Service maintained to high standards, dealing with Employees, Contractors and Visitors in a meet and greet capacity.
SLAs agreed and monitored regularly and Assist with the overview of soft services/hospitality onsite
Develop and update Standard Operation Procedures as and when required
Carry out administration duties on behalf of the client such as expenses, travel, events etc.
Act as main point of contact for staff that require front of house/facilities support.
To ensure Visitors, Staff and Vendors are adhering to the EH&S Policy and Procedure upon entry to the building.
To maintain a safe front of house operations ensuring spillages etc are dealt with in a timely and safe manner.
Complete record and report Accident Reports.
Keep a stock record of First Aid Kit consumables and order consumables as and when required.
Ensure all sub-contractors on-site are working to within the agreed permit to work system.
Supplier/Service Management
Ensuring soft services are carried out to the standards expected by Apleona and report any issues if necessary.
Work alongside the catering/hospitality team.
Ensure visitors are dealt with in line with site procedures.
Issue access passes to visitors.
Maintaining a clean front of house (Access and Egress • Route)
Other duties that may arise if the Client requirements change.
Use of technology to conduct & record work
Use of spreadsheets etc. to record information.
Operate and manage Visitor management system.
Book meeting rooms for meetings
Qualifications and experience
Proven track record in similar role preferably with at least 3 years' experience in a directly comparable environment.
Excellent verbal and written communication skills
Ability to work on own initiative and as a team player; Proven ability to manage a wide variety of tasks with the ability to prioritise and develop new opportunities and solutions.
Good time management and ability to meet deadlines
Flexibility—various shift times applicable (client specific)
Desirable
First Aid Responder
Fire Marshall
Lead Covid Officer
Management at supervisory level
We look forward to your application
#J-*****-Ljbffr