Dublin 1, Ireland | Posted on 05/06/2026
Job Description
Responsibilities
Handle inbound customer calls with a strong focus on First Call Resolution
Take full ownership of customer issues from start to finish
Accurately log and update customer records and actions taken
Identify whether issues are Customer Service or Technical and act accordingly
Support clients with:
Orders and delivery queries
Account access and verification
Datman registration and basic troubleshooting
Carry out proactive outbound calls (check‑ins, promotions, follow‑ups)
Use phone, SMS, and email effectively to resolve issues
Work consistently to defined KPIs covering quality, accuracy, and productivity
Essential Qualifications
Previous call centre or phone‑based customer service experience
Proven experience handling high call volumes
Comfortable dealing with difficult or emotional customers by phone
Strong spoken and written English
High attention to detail and ability to follow processes accurately
Reliable attendance and punctuality
Comfortable receiving feedback and coaching to improve performance
Experience in payments, EPOS, or technical support environments
Experience supporting customers in time‑sensitive or high‑pressure situations
Hospitality or restaurant industry exposure (as a plus, not a requirement)
CORE Values & Benefits
Care – Treat customers with respect, even under pressure
Ownership – See issues through to resolution, not hand‑offs
Resolve – Focus on solutions, not excuses
Educate – Help clients understand the tools they use
33 days annual leave (including public holidays)
Option to buy up to 5 additional annual leave days
Paid day off on your birthday (when requested)
Discounted Bupa Select Complete Health Insurance
€35 monthly gym contribution
Full structured training programme
Clear performance expectations and progression pathways
A professional, high‑accountability call centre environment
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