TITLE: House Porter (Full Flexibility)
REPORTING TO: Housekeeping Manager, Housekeeping Supervisors and Hotel Management
MAIN PURPOSE OF THE JOB: To exceed the expectations of the guests and employees by providing the highest standards of cleanliness, service and co-operation at all times.
MAIN DUTIES AND RESPONSIBILITIES
* Attend or read the handover briefing at the beginning of your shift to ensure that you are aware of any special requirements for the day.
* Follow all standards as outlined in your department Standard Operating Procedures (SOP) documents.
* Greet Guests with a welcoming manner.
* Comply with all Company policies and procedures as outlined in your Team Member Handbook and new policies and procedures as introduced from time to time.
* Assist in the documentation of all quality standards and the adherence to these standards.
* Maintain all assigned areas to the highest standards of cleanliness and tidiness
* Maintain exceptional standards of personal grooming and appearance
* Properly clean, supply and equip guest rooms, public areas and staff areas
* Correctly clean and maintain all soft furnishings, curtains and sheer curtains
* Conduct regular inventories
* Immediately report any deficiencies relating to cleanliness or repair
* Immediately report any discrepancies in room status
* Properly handle and record lost property
* Assist colleagues and guests with special requirements
* Properly use and maintain all hotel equipment and property
* You may be asked to Service rooms that must be to the standards required by the Hotel.
* Servicing bathrooms in a hygienic manner
* All soiled linen is removed from the floors immediately.
* Ensure that any special requests from guests are adhered to.
* Communicate our services and facilities to customers as required.
* Daily, weekly, monthly and yearly cleaning is carried out as requested by Management.
* All public areas such as corridors, stairways and fire exits are cleaned and well maintained, clean glass in doors, radiators, pictures and any other equipment that is in the corridors.
* Your housekeeping trolley should always be adequately stocked and clean.
* Never leave your housekeeping trolley or vacuum cleaner unattended.
* Report any maintenance requirements to your Manager / Supervisor.
* Control the amount of equipment, cleaning materials and customer supplies used in all rooms.
* Ensure that all glass, crockery and rubbish is removed from public areas
* A high level of security at all times regarding Master Keys and bedrooms.
* Respecting guests and colleague's privacy at all times and maintaining a high level of confidentiality
* Report any suspicious behaviour of a customer to a member of the Management Team.
* Adhere to all purchasing and stock control systems and procedures in place in the Hotel.
* Ensure that the Housekeeping Storerooms and Linen Rooms are always kept clean and tidy.
Job Types: Full-time, Part-time, Contract
Benefits:
* Bike to work scheme
* Employee assistance program
* Employee discount
* Food allowance
* On-site parking
* Sick pay
* Wellness program
Ability to commute/relocate:
* Galway, CO. Galway: reliably commute or plan to relocate before starting work (required)
Experience:
* Hospitality: 1 year (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person