Job description:Customer Engagement Technology - CoE Manager**Hybrid Working ModelLocation: Kilkenny or City West Dublin**TirlánTirlán, currently partnering with a 3rd party service provider for the provision of IT services, is about to embark on a significant IT transformation programme to stand up its own IT capability. The initial focus will be on enabling projects and will involve close collaboration with our partner. This will require a number of new and exciting roles to join the Tirlán IT team, working in a dynamic & collaborative environment. Tirlán is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands.Tirlán owns leading brands such as Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, Wexford, and GAIN Animal Nutrition.We nurture a talented team across Ireland, the US, MEA and China, delivering annual revenues of over €3 billion, and over 2,300 people to manage our network of 11 processing plants and 52 agri branches. Our purpose is to nourish the world, while safeguarding our environment for future generations.OverviewReporting to the Head of IT, this role will lead the Customer Engagement Technology CoE within the IT function at Tirlán. The role will manage the strategic direction, architecture, and operational excellence of platforms that support customer engagement and digital experience. Working in close partnership with Commercial Digital Transformation and Category stakeholders, this role will also be responsible for ensuring all technology investments deliver maximum value and align with business goals.Key ResponsibilitiesLeadership & StrategyLead a team of specialists across customer engagement platformsDevelop and maintain strategic roadmaps for relevant platformsDefine and ensure adherence to architectural standards and governance- Champion innovation and continuous improvement across supported platformsPlatform OwnershipOversee the lifecycle management of Customer Engagement Platforms (e.g. SAP C4C, SAP Emarsys, SAP Commerce etc) and Web Hosting Platforms (e.g. Drupal, Wordpress etc.)Ensure platforms are secure, compliant, and optimised for performance and user experienceManage relationships with external strategic partners, service providers and vendors.Collaboration & Stakeholder EngagementPartner with the Customer Digital Transformation team to align technology with customer experience goalsCollaborate with Marketing and Commercial Category teams to support campaigns and digital initiativesAct as a key liaison between IT and business stakeholders to ensure platform capabilities meet evolving needsOperational ExcellenceEnsure robust support, maintenance, and enhancement processes are in placeMonitor and report on platform performance, usage, and KPIsPromote best practices, standardisation, and reuse across application platformsEvaluate emerging technologies and recommend adoption where appropriateCompliance & Risk ManagementEnsure platforms comply with internal policies, GDPR, and other relevant regulationsManage risk through proactive monitoring, vendor management, and incident response planningProject DeliverySupport project planning, resource allocation, and delivery of initiatives within scope, time, and budgetProvide oversight and guidance on solution design and integrationBenefits RealisationWork with business stakeholders to ensure that the benefits of technology investments are fully realised and aligned with business goalsDrive enhanced customer experiences and consumer insights through the effective use of technology to help the business achieve its strategic goals.Key Requirements:Bachelor's degree in Information Technology, Business Systems, or related fieldRelevant certifications in SAP or digital platforms desirable5 years + experience in a similar role, managing enterprise platforms in customer engagementStrong understanding of SAP ecosystem (C4C, Emarsys, Hybris, SAP Commerce)Experience with web hosting technologies (Drupal, WordPress) desirableDemonstrated ability to lead cross-functional teams and manage vendor relationshipsStrategic thinker with hands-on technical capabilityExcellent communication and stakeholder management skillsExperience in the agri-food or cooperative sector advantageousFamiliarity with digital transformation programmes, and knowledge of data privacy and compliance frameworks desirableAbout usThrough our expertise in research and development, customer insights, food safety and state-of-the-art manufacturing we bring innovative food and nutrition solutions to a global market. Our new and vibrant headquarters in Kilkenny City operates as a collaboration hub where multi-functional teams come together in a hybrid work environment.Commitment to Diversity & InclusionWe believe in the value of difference. We know that different perspectives, life experience and backgrounds can drive innovation and deliver growth.We welcome people from all walks of life without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status.Join our Talent PoolConsidering a new career in Tirlán but this isn't the role for you? Join our talent community and sign up for job notifications at Tirlán is a Values Based Organisation