We are seeking a proactive and detail-oriented
HR Specialist
to support the full employee lifecycle in a fast-paced environment. This role involves a broad range of responsibilities including recruitment support, onboarding, employee relations, performance management, compliance, employee engagement, and HR administration. The ideal candidate will collaborate closely with the Operations team to help achieve client SLAs, KPIs, and drive continuous organisational improvement.
Key Responsibilities:
* Manage and support the full employee lifecycle, including recruitment, onboarding, engagement, performance management, training, benefits, and offboarding.
* Support employee relations including disciplinary processes, investigations, and responding to employee queries.
* Ensure compliance with legal, audit, and data protection standards.
* Maintain accurate HR documentation and records, including contracts, letters, and HR databases.
* Coordinate and monitor mandatory and ad hoc training activities.
* Attend and minute meetings; track and follow up on action items.
* Respond to HR queries and provide first-line HR advice in line with company policies.
* Ensure accurate use and maintenance of HR systems.
* Contribute to continuous improvement of HR processes and support HR-led projects.
* Maintain effective communication and working relationships with operations managers, employees, and other departments.
* Monitor retention and attrition levels identify trends and work with business stakeholders to ensure achievement of targets and implement retention plans.
Requirement for this role:
Bachelor's Degree, Diploma in HR or equivalent
2+ years' experience in a similar role
Working knowledge of Irish Employment Law
Hands on employee relations experience
CIPD qualified or part qualified
Strong Business acumen
Previous experience in coaching and mentoring stakeholders
Previous experience in coordinating, managing and implementing projects
Experience in a BPO environment is an advantage
Proficient in Microsoft Outlook, PowerPoint, SharePoint, Excel and Word
Working knowledge of TMS desirable
Hybrid:
WFH & Dublin 4 offices
Contract
: Full-time, permanent
Salary
: €36,000
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