Direct message the job poster from Recruitment by Aphex
Overview
Recruitment Lead | Project & Process | HR | Finance | Multi-Sector Specialist
Purpose
This is an excellent opportunity for a candidate who is looking to start a career in the credit union/financial sector (MSO), or indeed an experienced candidate in this sector (MSE), who is seeking an opportunity to work in one of the largest Credit Unions in the country. This role is part of the Inputting Team and focuses on processing member data and member payments received from employer deductions, direct debits, current accounts, etc.
Responsibilities
* Provide members of the Credit Union with courteous, pleasant and professional service via phone, face-to-face interaction, website/email, or back-office support.
* Process/manage payrolls, input payroll data, balance payroll and back-up log, engage with salary departments, and process work in line with policies and procedures.
* Process/manage member data including Payroll Deduction forms, Direct Debit management, Standing orders, and incoming/outgoing EFT files (ACREREP), ensuring timely and efficient completion.
* Set up and monitor budget accounts and budget direct debits; process payments and engage with members to manage these.
* Manage applications, card ordering and file processing for PAYAC current accounts.
* Engage with PAYAC regarding fraud/member issues.
* Assist members with account management via phone, email, web, or in-person; handle Credit Control queries and other member assistance as required.
* Participate in training to gain knowledge of all products and services; identify training needs with the line manager as required.
Qualification/Requirements
MSO level
* The successful candidate must satisfy the minimum competency requirements set out in the Central Bank Guidelines for the sale of insurance products (QFA/CUA incl Loans or APA in Loans & Savings & Investments / Pathways CU Diploma / ACCUP).
* The Credit Union will provide financial support to obtain this qualification if not already held.
* Strong IT skills.
* Excellent administration skills and attention to detail.
* 1–2 years' experience in a similar role is advantageous.
MSE level
* Must have previously satisfied the minimum competency requirements as per the Central Bank Guidelines for sales and related activities (i.e., QFA or CUA or APA in Loans & Savings and Investment or Pathways CU Diploma/ACCUP).
* A minimum of 2 years' working experience in a Financial Institution is required.
* 1–2 years' working experience in a similar role is advantageous.
* Knowledge of SCION is advantageous.
* Excellent administration skills and attention to detail.
Seniority level
* Associate
Employment type
* Contract
Job function
* Finance
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