Job Ref: JI27773Branch: The g Hotel SpaLocation: The g Hotel SpaSalary/Benefits: Competitive SalaryContract type: Fixed TermHours: Full TimeShift pattern: Standard Work Shift (Ireland)Hours per week: 40Posted date: 08/09/2025Closing date: 10/10/2025Be Yourself – Be a Bold Team Player – Be LeonardoAs a Reservation Agent, you'll be making all the difference to the business, so we want you to bring your dynamic personality to work with you every day. Take a deep breath because you'll be stepping into a busy role You'll be supporting the hotel to ensure that all customer enquiries for their visit are dealt with in an efficient manner.Some of the perks you could enjoy include:Special rates on Leonardo Hotel rooms across the UK Europe: get planning that city break you've been dreaming ofCompany-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shopsMeals on dutyTalent referral scheme: earn yourself a bonus for recommending a friend to join usWe love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards CelebrationThe important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing SupportOngoing job-related training programmes with clear paths for progressionIf you're our ideal Reservation Agent, you will:Be yourselfBe a great communicator and able to build strong customer relationships to increase guest experienceHave great organisational and administrative skills with a positive attitudeEnjoy going the extra mile to ensure your customers have a great experience with Leonardo HotelsBe resilient – this is a fast-paced roleHere are some of the key responsibilities as Reservation Agent:Answering telephone and email enquiries in a timely manner always ensuring accuracy and attention to detailBooking and entering room and restaurant reservation requests using the relevant systemsMaximising revenues by up-selling guest rooms and hotel facilitiesHandling multiple requests at any one time while maintaining composureWorking cohesively as part of a team and liaise with other key departments to perfect the guests experience with us.Developing a thorough knowledge of the Leonardo Hotels brand and productWhy come join us?We look after our colleagues just as well as we look after our guests. Once you're part of the team, you're part of the Leonardo community. We have support on tap, so expect top-notch LD programmes, practical training and clear progression within our vibrant and dynamic team.Our StoryBuilt on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years'; there's never been a more exciting time to come join usAbout The g Hotel spaThe magnificent g Hotel Spa opened to great fanfare in November 2005. Situated on the banks of Lough Atalia and just five minutes from the centre of one of Europe's most vibrant and popular cities, to this day it remains the only luxurious, 5-star experience in this iconic city. One of the many jaw-dropping features in our Grand Salon is the incredible mirrored lighting display, these 200 individual twinkling lights are designed to represent a burst of water bubbles. Behind it, sits a huge shimmering silver wall tile feature, reminiscent of the patterns seen in sand left by ripples of the water. However, it is not just the look of The g Hotel Spa that has set us apart since we opened, The GEO is an AA Rosette-winning restaurant experience that celebrates the finest locally-sourced food, delivered by an exceptional team of enthusiastic service staff.About Leonardo HotelsAt Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality. Built on decades of hotelier know-how, we operate over 270 hotels across Europe. We look after over 55 hotels here in the UK Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993 With approximately 5,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off