Join to apply for the Assistant Store Manager role at KIKO MILANOThe Assistant Store Manager is our KIKO Ambassador and assists the Store Manager to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store when the Store Manager is on leave.OverviewThe Assistant Store Manager supports the Store Manager in achieving store targets and delivering the KIKO customer experience by leading and coaching the team.People ManagementCoach and support the team to deliver customer experience and business goalsRecruit, onboard, train and support the team to deliver the customer experience and business goalsSupport in ensuring all store planning and annual leave is in line with the business needsCoach the team on products, makeup application technique and selling techniques to deliver the KIKO customer experienceCustomer Experience / Business ManagementMonitor that Business KPIs are in line with goals, set follow-up action plans for the store as agreed with the Store ManagerDeliver business goals as defined with the Store Manager (Customer experience, Sales, Opex)Prioritise actions for the store that have the most impact on the above goals as agreed with the Store ManagerCompletion of all BeKIKO dossiers, quizzes and training elementsConsistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss)Procedures & Policies ExecutionGuarantee that stores are compliant with all KIKO standards and proceduresGuarantee the compliance with store procedures (KIKO STORE BOOK)Guarantee the execution of the promotional calendarGuarantee all operational procedures are adhered to in store and that the store is compliantGuarantee all procedures are regularly reviewed and issues are addressed with the Store Manager ensuring compliance with Corporate policiesJob RequirementsMinimum of 4 years of experience in a similar role within the retail industryDemonstrated leadership skills and the ability to effectively manage a teamExcellent communication and interpersonal skillsStrong organizational and time management abilitiesProven track record of achieving sales targets and driving business growthKnowledge of inventory management and visual merchandisingAbility to analyze sales data and make informed decisionsFlexibility to work evenings, weekends, and holidays as requiredProficiency in using point-of-sale (POS) systems and other retail softwarePassion for the beauty industry and familiarity with KIKO MILANO productsSeniority levelMid-Senior levelEmployment typeFull-timeJob functionSales and Business DevelopmentIndustriesPersonal Care Product ManufacturingWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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