Overview
Who Are We
aparto is an accommodation and student experience provider based in the UK and Ireland, providing amazing experiences in all our communities by investing in our people, our facilities and our brand. We believe in student homes, not student rooms, and we want to provide the best experience possible. We strive to constantly improve. To take feedback from our teams, our residents and our business partners. We aim to provide safe, fun places to live and work.
Responsibilities
Role Profile
Based in our North Dublin Portfolio, the General Manager is a critical role for the success of our residences. You’ll manage the residence; maximising income through effective budgetary management as well as maintaining year-round occupancy levels through in person and digital sales. You will manage a team to coordinate all functions essential to delivering first class service to our student residents, this will include repairs, cleaning and security through a mix of directly employed staff and external contractors. You will work with the central facilities and Health and Safety teams to ensure your building is managed safely and in line with statutory compliance. You will also work closely with other General Managers, the Regional Manager, and the Head of Operations to complete central projects.
Take full operational and commercial responsibility for the residence
Review and approve budgets and expenses
Responsible for maintaining statutory and regulatory compliance including fire, water, H&S and other relevant audit areas
Provide weekly, monthly and annual operational, statistical and revenue reports
Ensure maintenance is delivered in line with defined timeframes
Responsible for debt management in line with legal frameworks
Responsible for overall sales performance
Create the annual budget and subsequent budget management performance
Maintain HR documentation for residence office, cleaning and maintenance teams
Train and develop new and existing staff using KPI’s
Develop relationships with universities and act as liaison to represent aparto
Understand HR issues and ensure they are dealt with or escalated professionally and in line with relevant legal frameworks
Complete monthly payroll reports for residence teams across all buildings
Resolve escalated complaints
Create team development and training plans
Manage and negotiate PPM contracts
Maintain overall building appearance and condition
Overall responsibility for summer clean and maintenance programme delivery
Weekly/monthly/annual reporting
Understand and manage the building to Hines SLAs
Work with other General Managers and central teams to undertake and lead projects
Travel to other aparto buildings to complete audits
Ensure a warm, welcoming environment to students, parent and visitors to the site
Ensure your site is a safe environment in which to live and work
Support the management of the residence in compliance with ANUK National Code of Standards
Active liaison with universities including attending regular meetings with relevant bodies
Qualifications
Person Specification
Experience of delivering excellent customer service
A good working understanding of tenancy management and housing legislation
A good handle on sales and marketing with a proven track record of results
Experience of managing a budget of £/€1m or more
Ability to write reports and present performance indicators
Strong IT skills transferable to in house systems (Starrez, Peninsula etc.)
Able to communicate effectively with people at all levels
Problem solving skills with ability to use own initiative
Relevant student accommodation, leisure, hospitality or building management experience preferable
Experience of offering pastoral care and spotting the issues that affect students
Knowledge of the issues surrounding students
Ability to handle sensitive issues
Influencing skills and a professional outlook on challenging issues
Outgoing and enthusiastic
A desire to learn and to continually develop
Willing to attend relevant training days/sessions
Eager to seek feedback and review ways to do things better
Able to work on own initiative
PBSA Industry experience desirable
The successful candidate will need to consent to a DBS check on being offered the role.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
#J-18808-Ljbffr