Clinical Quality and Accreditation Coordinator Role Summary
This Clinical Quality and Accreditation Coordinator position is a key role in supporting the hospital's mission to deliver outstanding patient care and shape tomorrow's health system through clinical and technological innovation, research and education.
The successful candidate will be responsible for supporting the quality function within the hospital, working closely with the wider UPMC Quality function and Senior leadership team. Key responsibilities include:
Supporting management with Joint Commission International (JCI) accreditation and national accreditation and licensing process; coordinating quality improvement projects within teams using quality improvement science and methodologies; ensuring effective communication of improvements to work teams, staff, managers, and administrators throughout the organisation; managing audits and reports on patient and customer complaints, compliments, and patient satisfaction feedback; and assisting with policy development and review including document control management.
Requirements for this role include:
* A clinical or healthcare background desirable;
* Received or currently undergoing a qualification in Quality in Healthcare (Degree or equivalent) desirable;
* 3 years experience in a similar role or healthcare setting;
* Demonstrate a high level of knowledge of developments within the healthcare quality;
* Excellent IT skills: MS Office skills to include, MS Teams, Word, Excel and PowerPoint, knowledge and experience of using an email system effectively;
* Demonstrate a knowledge of applying standards to practice, quality improvement process and quality and safety frameworks;
* Experience in the application of knowledge on standardization to practice/process;
* Prior management or project management skills are desirable that demonstrate the incumbent's ability to plan, implement, and manage complex projects;
* Knowledge of information systems and process improvement techniques;
* Data management and analysis expertise is essential, specifically Excel;
* Strong interpersonal skills, organisational and planning skills;
* Ability to manage own workload and prioritise effectively;
* Effective time management skills;
* Ability to work on own initiative;
* Ability to work within a multidisciplinary team.