Sales & Customer Success
Full Time
Dublin, Munich
Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?
Director of Revenue Operations (d/f/m)
(Munich or Dublin preferred | Hybrid – 2+ days/week in office)
The Opportunity
Join Personio's Revenue Operations team at a defining moment in our growth journey.
We're hiring a Director of Revenue Operations to partner with our VP of Customer Growth and lead the strategic evolution of our post-sales motion – including Account Management, Customer Success, and Product Specialists.
This is a high-impact, global role focused on retention, expansion, and operational excellence. You'll shape how Personio delivers value to customers after the deal is signed – designing processes, driving strategic planning, and leading a team to help us scale post-sales operations as we work toward IPO readiness.
You'll also be a core thought partner to senior leadership, with a seat at the table and influence across Sales, Finance, Product, and beyond.
What You'll Do
Own the post-sales revenue strategy – focusing on renewals, upsell, and customer retention
Partner with Customer Growth leadership to drive GTM planning, forecasting, and performance
Lead strategic initiatives (e.g. renewal optimisation, expansion playbooks, health scoring)
Build and scale operating models to support long-term growth in the existing customer base
Use data to drive insight – monitoring KPIs and surfacing risks and opportunities
Align teams across RevOps, Finance, Systems, Product, and Marketing to ensure a seamless customer lifecycle
Own tooling and dashboards in partnership with Central Ops & Data
Lead and develop a small team of RevOps professionals, including experienced analysts
Act as a trusted advisor to execs – shaping post-sales direction with credibility and insight
What You'll Need to Succeed
10+ years total experience, including leadership roles in Revenue/Sales/CS Ops or Strategic Ops
Experience in B2B SaaS environments – ideally supporting post-sales teams
Strong strategic and analytical capabilities, with experience forecasting subscription revenue
Proven stakeholder management skills – including at VP/C-level
A background in management consulting or corporate strategy is a strong plus
Experience managing and growing teams
Ability to lead through influence across matrixed orgs
Comfort operating in fast-paced, high-growth, and often ambiguous environments
Why Personio?
Lead a global remit with a true seat at the table
Drive strategy and execution as we scale toward IPO
Influence how 15,000+ customers experience Personio post-sale
Join one of Europe's fastest-growing software companies
Competitive salary, equity, and a full suite of benefits
Hybrid working model – 2+ anchor days in the office (Munich or Dublin preferred)
Watch: SummerSession 24 at Personio –