Field Service Engineer Job Description
Mason Technology is a leading Irish company with a rich history dating back to 1780. The company specializes in the distribution and supply of laboratory and analytical instruments.
The Role
This role will involve working as part of the Laboratory Technical Support Team, responsible for installing, commissioning, servicing, and providing follow-up support for various laboratory equipment nationwide.
The successful candidate must possess strong technical knowledge of laboratory equipment and excellent communication skills.
Key Duties:
1. Perform installations and commissioning of laboratory equipment at customer sites nationwide;
2. Troubleshoot onsite issues over the phone;
3. Undertake preventative maintenance visits scheduled by service coordinators;
4. Maintain communications with customers to ensure resolution proper follow up;
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