Job Description
The Customer Account Manager is responsible for every aspect of the customer relationship, from generating quotes to reviewing contracts, identifying customer needs, and providing solutions to meet those needs. This role involves constant communication with sales personnel and other departments to deliver exceptional customer service.
The Ideal Candidate Will:
* Be proactive, fast-paced, responsive, and accurate in building long-term business relationships.
* Be highly organized with strong administrative skills.
* Be solution-oriented and focused on customer satisfaction.
* Handle and prioritize complex tasks in a technical environment.
* Possess relevant sales experience in a B2B environment.
Responsibilities
* Develop sales opportunities by researching and identifying potential accounts and soliciting new business.
* Build rapport, provide technical information, prepare quotations, and follow up on leads.
* Manage relationships with key accounts to ensure customer satisfaction; develop and maintain contacts within customer and manufacturing communities.
* Develop and review price quotes with management approval, negotiate contracts, and review sales agreements.
* Troubleshoot and resolve customer complaints, follow up on late orders, monitor order status, and resolve internal issues.
* Generate leads proactively and organize daily work schedules to call on existing and potential customers.
Qualifications
Experience in customer account management in a B2B environment, excellent verbal and written communication skills, strong computer and administrative skills, and the ability to handle inbound sales queries. Fluency in English is required. A technical, business, science, or related degree and experience in a sales environment are preferred.
About Us
Zeus Industrial Products, headquartered in Orangeburg, South Carolina, is the world’s leading polymer extrusion manufacturer and material science innovator with over 50 years of experience across various industries including medical, aerospace, energy, automotive, and fiber optics. We pride ourselves on meticulous, precise work, innovative products, and strong customer relationships. Our mission is to provide solutions, enable innovation, and enhance lives. Our vision is working together and doing it better.
Zeus offers a competitive salary, great benefits, and a dynamic, family-oriented work environment. We are committed to continuous improvement and innovation in polymer science. Join us to be part of a team that makes a difference—our products help save lives.
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