The Rose Hotel is a 4 star award winning hotel, located in Tralee, Co Kerry.
We have 161 bedrooms, restaurants, bars, meeting room, function room, spa and gym
We are now inviting applications for the role of Accommodation Supervisor.
This is a full time role, working 5 days, including weekends and public holidays.
Main duties include:
To work closely with the Exec Accommodation Manager and Asst Accommodation Mgrs.
To prepare daily lists for all accommodation assistants with the allocated number of departure and stayover bedrooms to be serviced
To identify any special instructions to be issued to accommodation assistants in relation to daily cleaning and servicing of bedrooms
To inspect all vacant rooms
To inspect all serviced bedrooms to ensure that they meet the desired standard
To liaise with Front Office and communicate all special requirements to the relevant accommodation assistants and to check that they are in place for guests' arrival
To report any maintenance issues to the maintenance department and the Executive Accommodation manager in a timely fashion.
E-mail or phone maintenance if the room is an arrival or stayover.
Log all maintenance issues on the maintenance spreadsheet
Read the Passover on a daily basis to see if any issues from previous evening
Sign the grooming book on a daily basis in regards to staff presentation & grooming
To inspect public area cleaning on a daily basis to ensure that checklists are being followed and actioned to the agreed standard
To ensure that all traces on rooms are completed
Ensure that staff are trained to the standard required by The Rose Hotel
To ensure that you abide by our Customer Service policy
Always aiming to exceed guest expectations during their stay
Have a professional and friendly manner
To service bedrooms if necessary
To ensure the Health & Safety risk assessments are carried out
To ensure that all accidents are reported and further action taken
Ideal candidate:
Must have previous experience of working in a Hotel environment as a Accommodation Supervisor or Senior Accommodation Assistant
Administrative experience essential
Opera knowledge (hotel reservation system) an advantage
Must be well organised, professional and have a good attention to detail trait
Must be a team player
Must possess excellent interpersonal skills
Must be able to assist the team if required
Benefits of working in The Rose Hotel
Provide with a uniform
Provided with a meal on duty
On site parking
Discount for use of hotel spa
Use of hotel gym at designated times
All year round employment