Job Overview
This is a full-time permanent position suited to someone with strong IT skills and a background in customer service or administration.
The ideal candidate will be highly organised, have a professional telephone manner, and enjoy working in a fast-paced, team-focused environment.
* Manage a high volume of incoming service calls, ensuring efficient logging and response times
* Schedule and coordinate field service engineers to meet customer requirements
* Liaise with customers on callouts, updates, and service resolutions
* Ensure accurate charging for all service activities
* Assist in the preparation of quotes, tenders, and document management
* Provide general administrative support including sales admin, customer reception, and day-to-day office operations
Key Responsibilities
* Coordinate and manage service delivery to ensure timely completion
* Maintain accurate records of service activities and customer interactions
* Develop and implement process improvements to enhance service efficiency
Benefits
The successful candidate will have opportunities to develop their skills and experience in a dynamic team environment. They will also have access to ongoing training and development programs to support their career goals.