Technical IT Support Specialist
Your primary responsibility will be to ensure the smooth operation of our IT infrastructure, ensuring that all systems are running at optimal levels. This includes troubleshooting any issues that may arise, as well as implementing projects to maintain or improve our IT infrastructure.
You will work closely with remote and on-site colleagues to provide technical support and resolve any issues that may occur. In addition, you will use your expertise to design and implement new infrastructure for new buildings, ensuring that everything is working correctly from launch.
This is a dynamic role that requires strong problem-solving skills and the ability to work in a fast-paced environment. You will have the opportunity to troubleshoot complex IT incidents one day and develop new processes to improve our IT systems the next.
In this role, you will also spend time training and mentoring your colleagues, helping them to develop their skills and knowledge. This is an excellent opportunity to grow your career and make a meaningful contribution to our organization.
We are looking for someone with a degree in computer science or a related field, and relevant experience in network administration and system integration. Additionally, we require upper intermediate proficiency in verbal and written English and local language. If you have industry certifications such as ITIL, Cisco, Microsoft, or Linux, these are highly desirable.
Key responsibilities include:
* Supporting end-user equipment and building IT infrastructure
* Helping with key network projects, including IT setup of new buildings
* Suggesting new processes to improve the way we use IT in operational sites
* Training and mentoring IT technicians
We offer a competitive salary, as well as additional pay components and benefits, including a sign-on bonus, restricted stock unit scheme, medical clinic membership, life insurance, retirement pension, meal voucher card, and career development opportunities.
About the role:
* This is a challenging and rewarding role that requires strong technical skills and the ability to work in a fast-paced environment
* As a Technical IT Support Specialist, you will have the opportunity to work with the latest technology and learn from experienced leaders
* You will be based on-site and will travel to other operational sites in your country and potentially internationally several times a month