Job Title: Retail Store Operations Manager
">
">
* The Store Manager is responsible for the overall operations and sales performance in the store, ensuring that the right people and products are in place to achieve and exceed expectations.
">
">
Key Responsibilities:
">
">
* Manage all aspects of day-to-day operations in the store, including sales, staff, customer experience, security, health & safety, stock and resources management.
">
* Meet and exceed store targets and Key Performance Indicators (KPIs).
">
* Recruit, train, coach and manage staff in line with company policies, ensuring fairness and consistency to all.
">
* Manage cash, wage costs, budgets and systems administration as required.
">
* Drive excellent Visual Merchandising in the store to engage, inspire and educate the consumer.
">
* Ensure all in-store services are suitably staffed and promoted.
">
* Be security conscious within the store and stock rooms – monitor potential shoplifters and follow security guidelines to deter pilferage and protect stock.
">
* Responsible for overall Health & Safety in store. Ensure all staff are fully trained and following company policies and procedures about Health & Safety.
">
* Identify current and future customer requirements and develop additional non-direct business.
">
* Implement projects in line with company expectations.
">
* Maintain excellent store standards consistently in line with business audit requirements.
">
* Provide cover for other stores as required.
">
">
Qualifications, Skills and Experience:
">
">
* 2-3 years of retail management experience.
">
* Excellent interpersonal, communication, people management and leadership skills.
">
* Possess a strong passion for delivering an excellent customer experience with an understanding of how this drives sales and affects the bottom line.
">
* Experience in Visual Merchandising is desirable.
">
* Strong product knowledge.
">
* Proficient IT knowledge including Excel, Email, and SAP.
">
* A 3rd Level Business/Retail Management Qualification is beneficial but not essential.
">
"],