Job Description
Eli Lilly Cork is a global healthcare leader with a diverse team of over 2000 employees from 60 nationalities. We unite caring with discovery to make life better for people around the world.
We are looking for a Security Platform Operations Manager who can build and lead a world-class operations team focused on providing efficient and high-quality support across the company's network security, endpoint security, enterprise logging, and cyber ops platforms.
The role includes designing and implementing organizational structure, staffing model, and operational processes for a global Security Platform Operations service, defining tier 1 and tier 2 support offerings, escalation paths, and handoffs with other teams, establishing SLAs, OLAs, and KPIs to drive operational excellence and continuous improvement.
Key Responsibilities:
* Service Establishment & Operations: Implementing robust processes for incident management, root cause analysis, and problem resolution, overseeing triage, troubleshooting, and timely remediation of security platform issues and incidents, driving major incident management and effective communication during high severity events.
* Platform Monitoring and Administration: Ensuring 24/7 monitoring, alerting, and health checks across all security platforms, services, and integrations, implementing runbook automation for routine administration, deployment, and configuration tasks, driving adoption of key processes like change management, release management, and knowledge management.
* Customer Service and Stakeholder Engagement: Fostering a customer-centric culture focused on responsiveness, technical expertise, and white-glove service, managing service desk operations, including ticket queues, SLA adherence, and customer satisfaction, engaging stakeholders across security teams, IT, business units, and vendors to understand requirements.
Requirements:
* 5+ years of experience in IT/security operations, with deep expertise across network security, endpoint security, logging and related domains, 3+ years of leadership experience managing and motivating teams of operations analysts and engineers, experience establishing and managing a global 24x7 operations service.
* Previous experience with endpoint detection and response (EDR) solutions; understanding of endpoint security best practices, previous experience with network security tools such as firewalls, intrusion detection/prevention, web filtering, and network access control solutions, previous experience with Logging or Security Information and Event Management (SIEM) platforms.
* Experience optimizing high volume support environments through automation, knowledge management and team proficiency development, expertise in security tools from vendors like Palo Alto, CrowdStrike, Splunk, Cloudflare, ServiceNow, etc.
Preferred Skills:
* Familiarity with security operations concepts such as use case development, security monitoring, and analytics, strong technical and operational process skills, with knowledge of IT service management best practices, ability to build and operate a service from the ground up, including designing processes, tools selection, and staffing.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form for further assistance.