To ensure that guests are warmly and efficiently looked after during their stay. To ensure that effective controls are implemented and adhered to with regard to billing and accounts.Responsibilities Include:To greet the guests on arrival in a warm, welcoming, and friendly manner.Check in/out guests effectively ensuring that all details are correct.Take reservations via phone and email, as effectively as possible and take messages to respond to guests in a quick manner when busy, at all times in a warm friendly manner.Excellent upselling of hotel products and services, maximising all sales opportunities with phone and online bookings.Always be well groomed in appearance as per our company grooming standards set out in the company policies.Skills and Experience Required:Minimum of 1 years experience of Guestline hotel management system or similar hotel software is a requirement.The ability to work unsupervised and on your own initiative.Excellent interpersonal skills, including a pleasant telephone mannerExcellent administrative skills and the ability to use email and CRS booking system is an advantage but not a requirement.Good team working skills.Successful candidates will be required to work mid week and weekends with flexibility to work early or late shifts.Job Types: Full-time, Part-timeBenefits:Bike to work schemeEmployee assistance programEmployee discountFlexitimeOn-site parkingExperience:Receptionist: 1 year (required)Language:English (required)Work Location: In person