Based in Dublin, Ireland, this is a high‑impact individual contributor role at the intersection of product management, field engagement, and customer success. You will own the technical architecture for complex Agentforce Contact Center deployments and shape how enterprises deploy agentic contact center experiences globally.What You'll Actually Be DoingOwn the technical architecture for complex Agentforce Contact Center deployments, from initial design through go‑live, including architectural reviews, workshops, and proof‑of‑concept builds with enterprise customers and prospects.Partner with sales, customer success, and professional services to ensure customers realise full value from Agentforce Voice, digital channels, and agentic‑led experiences — serving as the escalation point for complex implementation challenges.Translate field learnings, customer blockers, and deployment patterns into structured feedback that directly influences the Agentforce Contact Center roadmap and product direction.Represent Agentforce Contact Center at Dreamforce, World Tour, customer advisory boards, and industry conferences through reference architectures, solution briefs, and best‑practice content.You're Our Person If7+ years of hands‑on experience in enterprise contact center architecture or deployment, including at least 2 years leading complex, multi‑stakeholder implementations across voice, digital channels, and CRM integrations.5+ years in a customer‑facing technical role — solutions architect, technical consultant, or equivalent — with demonstrated ability to lead architectural conversations with both engineering teams and executive stakeholders.Deep expertise in contact center platforms (CCaaS), communications protocols (SIP, WebRTC), CRM integration patterns, and agentic AI or conversational automation at enterprise scale.Degree or equivalent relevant experience required.Even Better IfHands‑on experience with Salesforce Service Cloud, Agentforce, or Salesforce Contact Center (formerly Service Cloud Voice).Scripting or coding experience (Python, JavaScript, Apex, or similar) for integration and automation use cases.Salesforce certifications (Service Cloud Consultant, Agentforce Specialist, or equivalent) or equivalent contact center platform certifications.Experience working within or alongside a product organisation, influencing roadmap through field insights.AccommodationsIf you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.Equal Employment OpportunitySalesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All employment decisions are based on merit and are set aside for race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic. Candidates will be hired without regard to any of these traits.
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