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Job Description And Benefits
Entegro is at the forefront of Telecommunications technology, designing and deploying gigabit networks for future generations. We are proud to be industry leaders, working with communities, industry and service providers, to empower and connect people, homes and businesses, in urban and rural areas.
Job Description And Benefits
Entegro is at the forefront of Telecommunications technology, designing and deploying gigabit networks for future generations. We are proud to be industry leaders, working with communities, industry and service providers, to empower and connect people, homes and businesses, in urban and rural areas.
Echoing our values, clients are at the heart of what we do both locally and internationally. They know they can depend on our expertise, experience, innovation and standard of service. With this our ambition is to build strong long-term client partnerships, where Entegro are a partner of choice, where we are trusted and understand our clients KPIs.
The Role
The primary objective of the role is to lead a robust Quality Program and provide technical expertise support to Field Technicians to ensure we achieve a best in class network deployment performance. This entails putting in place sound quality measurements to ensure the services provided are of the highest standard.
This role will be in the PMO department, and it will have a direct bearing on the quality of service we provide our customers. It will need to continuously adapt to ever changing technologies and market environment.
The role will be responsible for managing the Quality Compliance team and to work in conjunction with Operations to achieve set performance & quality KPIs, for both our technical performance and operational performance.
This is both office and field based, working with network technicians and active customers in the field while also managing the technical quality team, making a strong contribution to the formulation and execution of strategy to provide best in class network deployment performance.
Why You Will Love It Here:
* Earn a competitive salary that reflects your experience and dedication in our innovative workplace.
* Bonus incentives that reward your hard work and boost your earnings.
* Customisable Benefits Programme where you choose what perks you want each year: choose from Additional Annual Leave, Health Insurance, Pension and Fitness / Gym Membership.
* Employee Assistance Program (EAP) to ensure expert support for your mental health & financial well-being whenever you need it.
* Income Protection and Death in Service benefits, for peace of mind and financial security.
* Constant Learning & Career Development via our Track For Talent development programme ¿ with the option to further progress your capabilities across 3 areas: Technical, Business and Emotional.
* Company Vehicle, Fuel Card, and Daily Subsistence to streamline your commute.
* Collaborate with supportive colleagues in a professional and welcoming environment.
* Community connection, we frequently sponsor fundraisers, teams and causes that are close to our hearts.
* And finally - we recognise our teammates and celebrate our wins.
Join our team and be part of shaping the future of network innovation!
Please Note: Only candidates permitted to work in the EU will be considered for this role.
Responsibilities
* Leading and developing the technical quality programme for the business, with support from the wider PMO team and Operations teams.
* Management of Quality Team performance, providing direction and focus on required areas.
* Working knowledge of ISO45001 (18001) and ISO 14001, with experience in setting Quality Management procedures and standards aligned with ISO9001.
* Ensure all workflow tools are setup correctly to closely monitor field quality performance and completed works, minimising use of labour-intensive daily data entries.
* Ensure that managers, office staff, field staff and sub-contractors are using workflow tools correctly to ensure analytics run correctly.
* Review works completions to ensure build is to client and Entegro specifications and in conjunction with the project owners, maintain high standard of quality across all build works.
* Lead the investigation of Technical problems and resolve to a successful resolution. Track any deviations found from source to closeout.
* Support Operations to achieve the performance KPIs set by the business.
* Monitor the project requirements meticulously, ensuring all tasks are undertaken in line with the agreed Client and Regulatory standards.
* Identify knowledge or skills gaps and implement supportive corrective actions to meet these needs to help ensure competency levels are attained and maintained.
* Providing internal training and coaching to operational teams in specific subject matters. Including developing and delivery of certified technical training for field technicians, to cover all aspects of field activities under our Quality and Training Program.
* Cost reduction by optimisation of build methodology and operating procedures.
Skills required
* You will demonstrate a passion for delivering a best in class network performance. You will innovate and continuously adapt to the changing technology environment.
* You will be target oriented and results driven delivering on both customer and company's requirements.
* You will continuously focus on cost efficiency through Quality of Service, steering and guiding the Operations team to deliver right first time.
* You will have experience in managing technical teams to deliver on technical and operational KPIs.
* You will co-create and be responsible for executing strategies to facilitate success.
* Working in a highly dynamic environment you will identify future technology requirements and plan to meet these in advance.
* You will use your experience & communication skills to manage key relationships with internal stakeholders and external service partners, identifying opportunities for improvement and achieving best in class performance both locally and within the Entegro Group.
* You will create a culture within your team and other stakeholders, that is innovative, results focused and understands the key internal /external stakeholder requirements.
* You will create an environment that celebrates success by building on the energy and ideas of team members and empowers them to deliver against expectations.
* You will demonstrate leadership capabilities to manage your operation, team and partners at an energetic pace.
* You will never accept second best, constantly taking responsibility to drive performance.
Specific Tasks and Duties
Team Leadership and Management
* Leads by setting a personal example of excellence and is a leader who creates the desire to excel.
* Communicates with transparency an inspiring vision and how all individuals can play a part in its realisation.
* Celebrates successes by building on the energy and ideas of team members and empowering them to deliver.
* Finds and embraces innovative and better ways to do things .
* Establishes KPIs and holds individuals responsible for their actions.
* Acts target-oriented, addresses problems and gets things done despite obstacles.
* Influences others and facilitates collaboration by breaking down silos.
* Gains commitment from other parts of the business and promotes one company approach.
Technical Quality Management
* Co-creates and implements Technical Quality strategies that facilitate growth and success.
* Sets and delivers the Quality assurance measurements for all field activities.
* Agreeing and leading the implementation of quality metrics methods of measurement with teams (ArcGIS, Survey123, etc.)
* External influences quality impact measurement. i.e. Engineering changes, Infrastructure, Customer Requests, Utilities, Environmental impact changes.
* New technical problem field investigation and resolution.
* Technical performance reporting development and maintenance.
* Identification of under-performing areas or high-failure potential.
* Develop the Entegro Smart Awards training centre to enhance provided courses and trainings.
Compliance and Governance
* Setup and develop handover acceptance criteria of new services, equipment and infrastructure.
* Operating procedures development and documentation.
* Training programmes development and provision to technical staff.
* Certification of internal and 3rd party technical staff.
* Field test equipment selection, testing of features in the field and guidance for purchase.
* Carry out quality system audits and gap analysis completed.
* Lead the bi-weekly and monthly quality meetings across all Entegro projects, ensuring accurate reporting on performance prepared in advance of meetings.
* Lead the Training and Certification compliance, managing through Skillko platform and propose and implement future developments.
* Deliver presentations to Operational Management Teams giving insight into performance, quality management and initiatives relevant to areas within Entegro.
* To provide concise, factual and accurate information through status reports to Head of PMO and SMT, ensuring all information is available to enable effective decisions and improvements to be made.
Educational Requirements
Requirements
* Minimum 5 years experience in a lead technical role within telecommunication industry
* Substantial experience in managing, supervising or providing technical support to a network build operation in a Telco environment.
* Ability to lead, inspire & develop a winning team.
* Track record of defining KPIs with strong focus of delivering the right results and achieving set targets daily, weekly &
* monthly.
* Teamwork orientated individual with ability to add positive team dynamic and openly share best practice.
* Knowledge and experience of operational activities within telecommunication network build and maintenance.
* Telecom and Construction industries experience of working for Principal Contractor ¿ acting as duty holder.
* Practical experience of producing procedures, risk assessments, training plans, quality assurance management programs.
* Fully conversant with all Microsoft Office applications.
* Strong communication skills
Qualifications:
* Third level technical qualification or equivalent in a related subject.
* Leadership training.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Telecommunications
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