CRM Specialist Hyundai Cars Ireland
Location:
Dublin 12
Job Type:
Full-time
Salary:
Competitive + KPI-based Bonus
Join One of Irelands Leading Automotive Brands
Hyundai Cars Ireland is on the lookout for a
talented and driven CRM Specialist
to join our talented team. This is a unique opportunity to work with one of Irelands most dynamic and forward-thinking automotive brands, playing a vital role in shaping our customer engagement and retention strategy.
As the CRM Specialist, youll take the lead in managing our extensive customer database and collaborate closely with our nationwide Dealer Network to drive loyalty, customer satisfaction, and retention. This role is ideal for someone passionate about data-driven marketing, customer experience, and cross-functional teamwork.
Key Responsibilities
* Customer Retention & Loyalty: Work with Hyundais Dealer Network via our retention system to proactively manage customer communications and ensure continued brand loyalty.
* Database Management: Oversee and maintain the integrity of Hyundais customer database, ensuring data is accurate, segmented effectively, and GDPR-compliant.
* CRM Campaign Execution: Develop and deploy targeted CRM campaigns across the customer lifecycle from acquisition through to retention and re-engagement.
* Reporting & Analytics: Monitor CRM performance using dashboards and KPIs. Generate insights to improve campaign outcomes and customer engagement.
* Collaboration Across Departments: Partner with Sales, Marketing, and IT teams to align CRM strategies with overall business goals and provide customer insights to support broader initiatives.
* Dealer Network Support: Support Hyundai dealers with training and best practices in CRM usage. Provide guidance on localised campaigns and retention initiatives.
* Process Improvement: Continuously evaluate and enhance CRM processes, tools, and systems to ensure operational efficiency and customer-centric experiences.
What Were Looking For
* Proven experience in a CRM-focused role (automotive or retail sector a plus)
* Strong understanding of CRM platforms, customer segmentation, and lifecycle marketing
* Experience working with large datasets and CRM systems (Salesforce, HubSpot, or similar)
* Strong analytical skills and attention to detail
* Excellent communication and interpersonal skills
* Ability to work collaboratively across internal teams and Dealer partners
* A proactive mindset and passion for delivering best-in-class customer experiences
What We Offer
* Competitive salary aligned with your experience and expertise
* Performance-based KPI bonus
* Work with one of Irelands top car brands, consistently pushing innovation and excellence
* A supportive, dynamic team environment with room for professional growth
* Excellent internal systems to assist in your role
Why Hyundai Cars Ireland?
At Hyundai, were not just building cars were shaping the future of mobility. As a global leader with a strong local presence, Hyundai Ireland is proud to offer cutting-edge vehicles, a robust dealer network, and a commitment to customer excellence. This role offers the chance to make a real impact in a high-visibility position, contributing to customer retention strategies that help us remain a trusted brand for thousands across the country.
Ready to drive your career forward?
Apply now and be part of something exceptional at Hyundai Cars Ireland.
Skills
Data Entry Data Analysis Analytic
Benefits
Performance Bonus Paid Holidays