Job Overview
We are seeking a skilled professional to manage and improve our IT service management processes.
The ideal candidate will have expertise in process improvement, analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to manage multiple priorities.
This role requires demonstrated expertise in managing and improving ITSM processes, familiarity with Agile, DevOps, or Lean methodologies, strong project management skills, knowledge of service management industry best practices aligned to ITIL, and the ability to measure process effectiveness and efficiency.
Basic Requirements include a Bachelor's degree in IT, Business, or a related field (or equivalent experience) and 7+ years of experience in IT Service Management or a related role.
Responsibilities include assisting in becoming a dynamic and effective Tech organization worldwide, managing critical processes required for world-class operations, overseeing groups of analysts executing the process, and providing critical advice/guidance for high production results.
You will help mature service capabilities by leveraging process insights and finding novel ways to reduce operational burdens.
This role offers a premium workspace, flexible hybrid working options, healthcare, pension, and life assurance benefits, subsidised canteen, onsite gym, travel subsidies, and on-site parking.
Eli Lilly Cork is committed to diversity, equity, and inclusion (DEI) and caters for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities, and gender.
EnAble, our pillar for people with disabilities and those that care for them, partners with the Access Lilly initiative to make our physical and digital environment accessible and inclusive for all.
Key Responsibilities
1. Assist in becoming a dynamic and effective Tech organisation worldwide
2. Manage critical processes required for world-class operations
3. Oversee groups of analysts executing the process
4. Provide critical advice/guidance for high production results