Laharts Volkswagen & Skoda are looking to recruit an experienced Service Advisor to join our Aftersales team in Kilkenny.
To support our business expansion, we require a Service Advisor to work as part of our customer service team. Previous experience in a similar role or a sales role would be an advantage but is not essential as full training will be provided.
The Role:
* Meet and greet all service customers promptly in a professional and courteous manner
* Inspect customers' vehicles and refer to service history to accurately identify and verify all customers' service needs and in particular to ensure that all customers concerns are correctly captured on job cards
* Record customers details accurately, clarify payment options and confirm time for pickup
* Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the vehicle and associated service requirements
* Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval and authorisation regarding any changes in the cost-estimate, promised time of delivery or recommended services
* To deliver customer satisfaction scores in line with Volkswagen standards
The Candidate:
* Excellent customer service skills and professional appearance
* Ability to work well in a process driven environment
* Ability to upsell from VHC reports
* Strong oral and written communication skills
* Demonstrable ability to meet and exceed targets
* IT Literate including Microsoft Office suite
* Self-motivating and able to manage own workload
* A friendly and professional manner
* Highly organised and focused
* Excellent numerical skills
* Full driving license
What we offer:
* Competitive Salary
* Performance Bonus
* A clean and safe working environment
* Bike-to- Work scheme
* In-house, manufacturer & professional qualifications
Job Type: Full-time
Application question(s):
* Have you worked for a main dealer franchise previously?
Experience:
* Service Advisor: 2 years (preferred)
Licence/Certification:
* Full Driving Licence (required)
Work Location: In person