The Branch Lead is responsible for leading a team of 3 customer advisors, with accountability for successful operational delivery and growth of their assigned team, whilst ensuring regulatory compliance and an excellent customer experience at all times.
The Role
Supervision of the team's new business and renewal retention delivery in line with monthly targets, ensuring that all associated processes and documentation are completed within a timely manner.
Oversight of quality and regulatory standards across all client interactions.
Ensure that all required reporting and month end processes are completed in a timely manner.
Engage with colleagues across the personal lines network to ensure optimum client experience, maintaining close communication and collaboration with other Branch Leads/ Managers.
Oversight of the team's performance, ensuring ongoing feedback takes place with each team member.
Cascade company and team relevant updates.
Co-ordinate induction of new entrants into the team.
Facilitate knowledge transfer across the team.
Identify opportunities to streamline processes/ activity to provide efficiencies and an enhanced customer experience.
The Person will be:
An enthusiastic & committed team player who will lead by example
Self motivated, flexible, determined & target focused
A Strong communicator
Must have relevant insurance qualifications e.g. CIP / MDI/ ACII
Skills / experience:
Experience & knowledge of the general insurance broking environment in both new business & renewals
Strong interpersonal skills
Time management and organizational skills
Ability to focus and execute key business drivers in line with departmental strategy
Analytical, creative & driven
Job Types: Full-time, Permanent
Pay: €38,******-€45,****** per year
Benefits:
Additional leave
Bike to work scheme
Company events
Employee assistance program
Sick pay
Wellness program
Ability to commute/relocate:
The Cornstore, St. Augustine Street, CO.
Galway: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
CIP qualification (required)
Work authorisation:
Ireland (required)
Work Location: In person