Overview
ICT Support Technician
PFH Technology are seeking a ICT Support Technician to provide on-Site Technical Support to our client.
Location: Dublin 18
Contract length: 12 Months
Key Responsibilities
Prioritise, manage and responding to Service Desk calls in a timely manner logged on the service desk system; including travel to sites to support users within our geographical region
Establish and build on good working relationship with customers
Troubleshoot and if required, referral of hardware faults to third parties
Where appropriate, assign warranties on hardware to third parties
System administration using Active Directory
Set up / amend Windows accounts/mailboxes
Access and update email branding site for new and staff movers
Management of generic NCHD accounts and profiles
Activate and patch network points, liaise with electrical contractors and HSE voice / networks staff
Assist the networks team when necessary
Broadband site support, troubleshoot and diagnose problems.
Liaise with the user broadband supplier and / or network support where faults occur
Troubleshoot system problems, diagnose and solve software faults e.g. Citrix
Install and configure computer hardware and peripherals, operating systems and applications
Involvement with the roll-out of new systems National and Local (IPMS, NIMIS, ENDORAAD, TRACK&TRACE etc.) and systems through Service Introduction
System Administration – amend privileges / security permissions on server shares, setup of new shared folders on existing shares
Liaison with IPMS, NIMIS and Lab systems admin personnel regarding account setups
Manage pst requests and data requests for staff moves
Liaise with third party vendors for software \ hardware installations
Support for new sites, installations of hardware in new locations and co-ordinating office moves to other sites
Deal with 'how to' and information requests including data security and ICT policies
Liaison with local and national ICT teams, e.g. Server and Network management
Install individual software requests
Managed Print devices – liaise with vendors including IP information
Arrange, follow or advise information regarding disposal of old or obsolete equipment
Access consoles to push or provide solutions for requests e.g. Content encryption
Carry out backup routines and tape changes in some cases
Follow and adhere to SD processes, procedures and follow escalation process and other matters as appropriate
Other
Coordinate office activities to secure efficiency and compliance to procedures and processes
Create and update records and databases with personnel, financial and other data
Submit timely reports and prepare presentations/proposals as assigned
Assist colleagues as requested
Candidate Profile
Must have a minimum of 1 years' experience working in an IT Support environment
Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing.
Demonstrate good problem solving, analytical and decision making skills
Demonstrate evidence of production of quality deliverables
Demonstrate understanding of Irish Healthcare system
Business Competencies
Excellent written and oral communication skills
Excellent teamwork and interpersonal skills.
Proven ability to organise work with an organized manner
Self-starter with a willingness to take responsibility
The ability to interact with key stakeholders in a professional manner
Education
Third Level Education Qualification is preferable.
PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations.
We have unrivalled vendor relationships.
We can procure, design, deploy and support all your ICT needs.
Our ISO certified CustodianTM Cloud Services and CustodianTM Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately.
We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.
We are an equal opportunity employer and value diversity at PFH.
We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.
We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment.
Please contact us if you require accommodation at any stage.
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