Reporting Relationship
* Reports to the Manager, Vulnerability Assessments
Working Relationships
* You will work with a multidisciplinary team at City West including the IPAS Welfare Team, Dept of Social Protection, NGOs and other stakeholders.
About the Role:
Supervision and Team Leadership
* Lead, supervise, and support a team of Vulnerability Assessment Officers.
* Monitor team performance to ensure adherence to organisational policies, procedures, and ethical standards.
* Provide regular feedback and conduct performance evaluations.
Operational Oversight
* Ensure assessments are conducted in line with evidence-based approach, respect the "do no harm" principle and best practices.
* Review and approve assessment reports for accuracy, thoroughness, and compliance with legal and ethical guidelines.
Quality Assurance and Compliance
* Implement and maintain quality control processes to uphold high standards of service delivery.
* Stay updated on relevant international human rights and international protection law frameworks, and Ireland's international protection and migration governance systems.
* Ensure team compliance with duty of care principles, informed consent protocols, and best interest determinations, especially for children.
Stakeholder Engagement
* Act as a liaison between the Vulnerability Assessment team and other internal departments or external stakeholders.
* Collaborate with social protection services and other relevant agencies to ensure appropriate placement and support for vulnerable individuals.
Case Management and Support
* Assist with complex or sensitive cases, offering expertise on handling issues related to gender inequality, trauma, and other specific vulnerabilities.
* Ensure the team maintains respect, empathy, and discretion when engaging with individuals from diverse cultural, age, and gender backgrounds.
* Support the Vulnerability Assessment Officers in identifying strengths and coping strategies in individuals to enhance their safety and recovery.
PERSON SPECIFICATIONS
Education & Training:
* A degree level 7 or 8 qualification in Counselling/Social Work/Nursing/Social Care / Social Studies /Teaching/ Psychology/Human Resources or other empathy-centric disciplines that require interaction with people is a requirement for this position.
Experience:
* Minimum 2years experience in the field of social care is essential.
* Proven competence in the care and support of the adults in vulnerable situations and a genuine interest in this area is required.
Competencies and Values:
* Human Rights Based Approach
* Resilience, Positive Attitude & Openness to Change
* Effective Communication & Working Relationships
* Planning, Organising & Reprioritising
* Innovation, Creativity & Problem Solving
Personal Specification:
A strong commitment to caring and an empathetic understanding of those going the International protection system are essential attributes for this role. The successful candidate should possess excellent people skills, be flexible and have experience with rapid and complex changing work environments.
Professional Expectation
You will be expected to keep abreast of current developments and best practice in the area of International Protection. In this respect you may from time to time be required to attend appropriate courses and seminars.
The Project Worker/ Reception Officer must be aware of ethical policies and procedures which pertain to the sector including:
* Vulnerability assessment policy
* Good People Services agreed Policies and Codes of Good Practice.
* Diversity, Equality, Cultural Awareness and Anti-Racism;
* Children First Training &Safeguarding Vulnerable Persons at Risk of Abuse.
* Confidentiality Guidelines.
* Data Protection Guidelines (GDPR).
* Equal Opportunity Principles.
* Health & Safety requirements in compliance with Good People Services instructions.
* Be fully familiar with fire precautions and fire drills.
* Notification of accidents, incidents, and other reportable events.
* Code of Practice for Persons working in Reception Centres;
* First Aid Training Basics and Beyond Customer Care;
* Conflict Management;
* Resilience Training
Confidentiality
In the course of your employment, you may have access to or hear information concerning the medical or personal affairs of service users or staff or other centres business. Such records and information are strictly confidential. In addition, records must never be left in such a manner that unauthorised persons can obtain access to them.
Location: City West/ Dublin City Centre
Salary: €21.50/hr
Languages Required: Georgian, Albanian, Urdu or Portuguese (fluent English as well)
Job Type: Full-time
Pay: From €21.50 per hour
Ability to commute/relocate:
* CO. Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (required)
Education:
* Bachelor's (required)
Experience:
* Social care: 1 year (required)
Language:
* Ukrainian and English, Georgian and English (required)
Work authorisation:
* Ireland (required)
Work Location: In person