One of the first hotels on the famous Wild Atlantic Way, Kinsale Hotel & Spa is set on 90 acres of mature wooded parkland with panoramic views overlooking Oysterhaven Bay. This luxury 4-star hotel takes pride in its tranquil surroundings, and is committed to providing the highest standards of guest care.
Kinsale Hotel & Spa is seeking an experienced and motivated Front Office Supervisor to join our dynamic team. The successful candidate will be a passionate hospitality professional, who knows how to deliver a superior guest experience.
About the Role:
Working with the Rooms Division Manager, you will play a key role in ensuring the smooth day-to-day running of the front desk. You will support and lead the front office team, providing exceptional guest service, and helping to create a welcoming and professional environment for guests and staff alike. Maximizing every opportunity to capture revenue, you will consistently deliver the highest standard of customer service, and promote a professional and positive image to all guests and visitors of the hotel.
Key Responsibilities:
* Ensure a consistent, friendly and efficient service throughout guests' stay, that exceeds their expectations and gives a lasting first and last impression.
* Supervise daily front office operations, ensuring excellent service delivery at all times.
* Assist in the induction, training, mentoring, and scheduling the front desk team, leading by example.
* Organise and hold departmental meetings if required.
* Handle all kinds of bookings efficiently and professionally, including guest check-ins and check-outs, dining reservations, groups & blocks etc.
* Handle payments accurately in accordance with hotel standards and cash & data handling procedures.
* Resolve guest problems or queries effectively in a timely and professional manner.
* Coordinate with other departments to maximize cross-selling opportunities and to ensure a seamless service.
* Proactively upsell hotel products and services, to enhance guest stay and for the benefit of hotel departments.
* Maintain accurate records and reports (e.g., occupancy, billing).
* Ensure a thorough handover at the end of each shift, in line with SOPs.
* Maintain service when Front Office systems fail or go offline.
* Ensure all health & safety and GDPR regulations are followed at all times.
* Carry out risk assessments within the department and report issues to line manager.
* Have a full understanding of emergency procedures.
Requirements:
* Minimum 2 years' experience in a front office or reception role, ideally in a hotel setting
* Previous supervisory or team lead experience preferred
* Strong communication and leadership skills
* Excellent customer service and problem-solving abilities
* Familiarity with hotel systems & procedures (e.g., Opera Cloud, Table Path, Excel, Word, Outlook, Function Sheets, telephone and switchboard system)
* Flexibility to work shifts, including evenings, weekends, and holidays
* Basic knowledge of local attractions
* Fluent English required; additional languages a bonus
* Fire, First Aid and/or Health & Safety training is an advantage.
What We Offer:
* Competitive salary
* Meals on duty and staff discounts
* Opportunities for progression within a growing hotel
* Supportive team environment
* Ongoing training and professional development
Job Types: Full-time, Permanent
Benefits:
* Company events
* Employee discount
* Food allowance
* Gym membership
* On-site gym
* On-site parking
Ability to commute/relocate:
* Kinsale, CO. Cork: reliably commute or plan to relocate before starting work (required)
Experience:
* Front Office Supervising: 2 years (required)
Language:
* English (required)
Work authorisation:
* Ireland (required)
Work Location: In person