Service Operations Coordinator
About this role
We are seeking a highly organized and communicative Service Operations Coordinator to join our team. As a key member of our service department, you will be responsible for coordinating daily/weekly/monthly service schedules with clients and company service engineers.
* Schedule service and maintenance contracts with clients and company service engineers.
* Responsible for data entry into service scheduler.
* Control of timely receipt of service engineers check sheet documentation.
* Control of service contract check sheets internally and transfer of check sheets to clients.
* Work with the stores department to ensure all service and calibration tools are made available for service engineers.
* Maintain holiday tracker for service engineers to ensure resource availability.
* Support management in the implementation of software.
* Coordinate callouts from clients to the main office.
* Maintain all service contract calibration schedules.
* Report key performance indicators to contract manager.
Key qualifications:
* Ability to plan out schedules and coordinate with the service engineering team.
* Excellent PC skills and experience using similar customer type service IT systems.
* Excellent teamwork skills and the ability to communicate effectively, both written and verbal.
* Understanding or previous experience working in a HVAC / Refrigeration / Engineering or Construction environment would be beneficial.
What we offer:
A challenging and rewarding role in a dynamic organization, with opportunities for growth and development.