We are Dean Group.
Dive into our company culture, where genuine individuals are celebrated and fun is integral.
We specialise in design led, premium hotels, with a focus on art, culture and people.
Always leading from the front, we grow careers internally, seeking the best and brightest.
Driven by our ethos, our team collaborates with enthusiasm, pushing boundaries for both colleagues and customers.
We are currently seeking a Systems Support Analyst to join the team in Dean Group Head Office on a fixed term basis for 6 months .
If you have experience supporting IT operations across multiple systems and enjoy working in a fast-paced, service-focused environment, we'd love to hear from you!
Key Areas Infrastructure Support Coordination Technology Brand Standards Support Cyber Security Compliance Assistance IT Project Coordination for New Openings IT Support Maintenance POS / Database Updates Vendor Supplier Coordination Job Purpose The Systems Support Analyst provides essential day-to-day IT support across Dean Group.
This role plays a key part in maintaining stable hotel technology operations by assisting with systems administration, troubleshooting, vendor coordination, and user support.
With a practical, hands-on approach, the Systems Support Analyst helps ensure that IT standards, processes, and support services run smoothly.
This role suits someone who enjoys being part of a collaborative team, can step in quickly to support ongoing operational needs, and is comfortable contributing to important IT projects and improvements.
Role Responsibilities Hotel Systems Administration Support Support the IT Service Delivery Manager in the day-to-day administration of IT and communication systems across hotels.
Assist in coordinating second- and third-level support with external service providers.
Help manage user access, system updates, and ticket follow-up.
Ensure adherence to IT policies, procedures, and security measures through supportive collaboration.
Liaise with third-party IT partners to escalate and resolve system issues.
Contribute to improvements in helpdesk processes, documentation, and support protocols.
Assist with software licence reviews and ownership of user records.
Support Opera Cloud PMS and telephone systems through operational upkeep.
POS / Database Updates Assist with seasonal and ad hoc POS menu updates.
Support maintenance tasks, troubleshooting, and ongoing POS improvements.
Contribute to POS implementation work and system updates as required.
Onboarding Coordination Support IT setup for new and existing staff, including raising purchase orders for equipment.
Coordinate with internal stakeholders to ensure timely provisioning.
Hardware Network Support Assist in maintaining servers, PCs (Mac/Windows), and interfaces.
Support local and wide area network stability.
Help maintain mobile devices, printers, and other hotel IT equipment.
Assist with digital signage, video systems, and guest-facing technologies.
Provide on-site support where needed for hardware, telephony, and network equipment.
Infrastructure Support Coordinate with service partners and vendors under guidance from the IT Service Delivery Manager.
Help monitor system availability and alert the team to issues affecting service levels.
Support guest Wi-Fi, back-office systems, and operational technology performance.
Collaboration Continuous Improvement Work closely with the IT Service Delivery Manager, internal IT team, and hotel leadership to support ongoing operations.
Assist with IT elements of new hotel openings and technology rollouts.
Contribute ideas and observations to help refine IT processes and enhance user and guest experience.
Support implementation of technology brand standards.
Help ensure compliance with IT security and data protection requirements.
Preferred Experience 5+ years' experience in hospitality IT or similar multi-site technical support roles.
Knowledge of Opera Cloud PMS, Oracle Simphony POS (19.xx), telephone systems, and Salto locks.
Experience supporting MS 365, back-office systems, and guest Wi-Fi networks.
Working familiarity with server and network setups (LAN/WAN), Mac and Windows.
Experience supporting hardware, digital signage, and hotel technology platforms.
Strong understanding of IT security practices and compliance requirements.
Clear communicator with a supportive, service-focused mindset.
Strong troubleshooting skills, with the ability to respond quickly and effectively.
Willing to travel to properties when needed.
Business-level English.
Benefits: Global discounted staff room rates across the group.
Eligible for a bonus 50% off Food and 25% Beverage across the group Accrued Annual Leave with Service Friends and Family discount Gym Membership Discounts* Continual training and development Career progression within the Group Gratuities * Meals on shift Bike to work scheme Taxsaver for travel Refer a friend scheme Wellness at work events and access to wellness platform Employment Assistance Programme Group discounts for cinema tickets, shopping deals etc Team appreciation days Service recognition Regular fun-filled activities and gatherings for all teams across the group *Applicable to certain positions Dean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available.
By submitting your application, you are permitting Dean Group to contact you for other opportunities within the Group.
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