Donor Care Co-ordinator
Reporting to: Head of Fundraising & Communications
Line managing: Donor care team of 6 people
This is an exciting opportunity for someone with a passion for and experience in donor care. This role will play a vital part in the Fundraising and Communications team, and will be integral to achieving MQI's ambitious fundraising targets.
This role is of strategic importance in the delivery of best-in-class fundraising performance across the donor care team. As the key point of collaboration between the donor care and fundraising teams, this person will drive fundraising performance improvement through the delivery of donor care excellence.
Key responsibilities:
* Manage a high performing team of six to deliver the highest standards of donor care.
* Ensure the smooth and efficient operational running of donor engagement, daily donation lodgement and acknowledgment processes.
* Deliver and record department training to ensure clear understanding of policy, procedure, and implementation guides within the donor care team.
* Work with finance and fundraising teams to provide accurate and timely information during annual audit & monthly reconciliation processes.
* Drive improvements in fundraising income and donor retention with a particular focus on improving donor journeys, supporting annual tax campaign and managing telemarketing activity
* Drive operational efficiency within the donor care team - manage relevant donor care IT support infrastructureand lead on the management of our database.
* Ensure all donor care activities are in line with data privacy and fundraising standards.
* Lead on the GDPR compliance for the Department, reviewing and updating process and procedures as needed. Ensure Department has regular and appropriate data protection training.
Education, Skills & Experience Required
* Third level degree in business or management is desirable.
* Minimum 3 years of team management experience in a similar role required.
* Proven experience of working with and understanding of CRM systems and ensuring quality, clean and actionable data.
* A strong track record in cross functional working and developing a high-performance team.
* Highly developed project and problem-solving skills and the ability to lead and prioritise multiple projects.
* Proven experience in developing training materials, manuals and delivering training across teams with diverse backgrounds.
* Excellent presentation, reporting, and communication skills.
* Thorough understanding of GDPR and previous experience of leading implementation of GDPR practices within a fundraising context.
What does Merchants Quay Ireland offer as an employer?
* Fulfilling and Challenging work
* Sick Pay Scheme
* Minimum 26 days Annual Leave
* Defined Contribution Pension Scheme (after 6 months)
* Death In Service Benefit (from commencement of employment)
* Line Management Supervision
* Learning and Development Programme
* Paid Family Leave (Maternity, Paternity, Parental, Adoptive, Force Majeure and Compassionate Leave)
* Educational Assistance (Study and Examination Leave)
* Employee Assistance Programme (EAP)
* Health & Wellness Programme
* Bike to work scheme.
Location: On Site, Merchants Court, Dublin 8.
MQI is an equal opportunities employer. Management reserves the right to amend or change this job description as required to meet the needs of the Organisation.
If you are interested in applying for this position, please click the link to apply by the 26th of February 2026 https://merchants-quay-