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We are seeking a friendly and professional individual to join our team as a Hotel Receptionist. As the first point of contact for guests, the ideal candidate will possess excellent communication and customer service skills. The Hotel Receptionist will be responsible for providing guests with a positive experience from check-in to check-out.
About The Role
Main Duties and Responsibilities
* Meeting & greeting clients/customers in a warm, friendly manner.
* Ensuring a high standard of personal presentation.
* Providing excellent verbal and written communication skills.
* Maintaining a good telephone manner.
* Exhibiting customer service skills, patience, and tact.
* Taking reservations via phone and email.
* Communicating with customers via Facebook and Pubble.
* Preparing bills and handling payments for guests and accounts, including sales ledger accounts.
* Providing information and answering queries through knowledge or online resources.
* Listening to complaints and following proper procedures.
* Ensuring that relevant information is communicated to housekeeping, restaurant, maintenance, and management departments regarding guest needs.
Skills Needed
Hospitality experience, excellent communication, customer service skills, and computer literacy (Microsoft Suite).
About The Company
The Gallen Hospitality group comprises three 4-star, family-run hotels in Ballybofey and Gweedore, Co Donegal. Established in 2000, Villa Rose Hotel features 57 bedrooms, a spa, and has been recognized as Ireland’s top hotel by Tripadvisor. Jackson’s Hotel, added in 2016, offers 135 bedrooms, a leisure centre, and conference facilities. In 2021, An Chúirt Hotel was acquired, offering 66 bedrooms and a health club, nestled in scenic Donegal.
Company Culture
Our culture emphasizes our people’s well-being, safety, and equality. With over 300 employees, we prioritize staff care, which in turn ensures excellent guest service. We promote well-being and operate an Equal Opportunities Policy, with frequent internal promotions.
Desired and Required Criteria
* Right to work in Ireland
* Excellent command of English
* Customer service experience
* Working knowledge of computers, including Microsoft Office
Closing Date: Saturday 23rd August, 2025
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