Trustap is on the move We are a well-funded startup offering exciting new technology to the ever-growing electronic payments industry. Our unique product shields users from the risks associated with peer-to-peer transactions by briefly holding payments until the pre-agreed milestones have been met. Great news for users, terrible news for scammers
We are expanding our product suite, allowing Marketplaces and eCommerce stores to accept payments securely via Trustap. We are now looking to build on this success by appointing a passionate, ambitious Product Manager to lead these products. The ideal candidate will have both eCommerce or Marketplace Product knowledge as well as strong communication and interpersonal skills.
This role is based in Cork.
Responsibilities
Product Growth & Conversion
* Roadmap Ownership: Lead the end-to-end product lifecycle for our products, ensuring they remain highly competitive for global eCommerce platforms.
* Checkout Optimization: Continuously iterate on the hosted checkout experience to improve user intent and payment completion through UI/UX refinements and experimentation.
* Revenue Features: Develop and deploy flexible fee structures and localized payment method configurations to help partners maximize their transaction volume.
Scalable Onboarding
* Self-Service Experience: Design and build low-complexity onboarding flows that allow eCommerce clients to go live with minimal technical intervention.
* Integration Automation: Identify and resolve friction points in the partner journey by automating manual setup tasks, such as credential management and plugin configurations.
* Commercial Partnership: Collaborate with Sales and Growth teams to provide product expertise during the acquisition and launch of key eCommerce accounts.
Operational Efficiency & Communication
* Partner Empowerment: Lead the development of external-facing dashboards, creating self-service tools that allow clients to manage their own configurations and transaction visibility.
* Lifecycle Messaging: Own the logic and content for automated user communications, ensuring clear, co-branded milestones that drive buyer and seller actions.
* Support Reduction: Analyze common user pain points and ship product-led solutions—such as improved error handling and clearer order tracking—to reduce manual support inquiries.
Product Execution
* Technical Specification: Draft clear, unambiguous product requirements and user stories that bridge the gap between commercial needs and technical execution.
* Data-Driven Decisions: Utilize product analytics and session monitoring to audit user behavior on plugin flows and prioritize the backlog based on commercial value.
* Cross-Functional Alignment: Work closely with Engineering and Design teams to ensure features are technically feasible, well-designed, and shipped within defined development cycles.
Qualifications:
* Bachelor's degree in Information Systems, Technology, Engineering, Design or a related field.
* 5+ years of experience in product management, ideally in the fintech industry and/or a startup company.
* Strong technical understanding of B2B software and SaaS platforms.
* Excellent communication, interpersonal, and problem-solving skills.
* Proven track record of defining and executing on product strategy and roadmaps
* Experience working in agile development environments and using data-driven decision making
* Experience working with cross-functional teams, including engineering, design, and business stakeholders
* Ability to work independently and as part of a team in a fast-paced, dynamic environment.
* A data-driven approach to decision-making and a passion for continuous improvement.
* Excellent written and verbal communication skills.
* Strong organisational and time management skills.
* Ability to travel as needed.
Culture Fit:
Our company values collaboration, innovation, and a customer-focused approach. We are a growing team, and we are looking for a candidate who can thrive in a dynamic and fast-paced environment. The successful candidate will be a strong communicator and collaborator, and will be comfortable working in a highly collaborative, cross-functional environment.
Bonus Points:
* Experience working in a startup environment.
* Passion for the Fintech industry.
* Familiarity with Agile development methodologies.
Benefits include the following:
* Equity in a fast-growing FinTech business
* Contributory pension scheme
* Contributory health insurance cover
* Subscription to HeadSpace
* Cycle to work scheme
* Breakfast and healthy snacks in the office
* Quarterly company party & plenty of social opportunities in between
* Flexi-hours and remote working options