National Account Manager - Field Based Role
Location: Ireland
Competitive Salary And Benefits
This National Account Manager role focuses on delivering sustainable business growth and better outcomes for people living with rare diseases across Ireland. The position leads the design and execution of strategic, data‑driven account plans that align with brand and business strategy, challenge existing care pathways, and influence key stakeholders to improve diagnosis, referral and appropriate therapy uptake. Working closely with a cross‑functional team, the role anticipates evolving healthcare system needs, builds innovative solutions with customers, and turns insights into practical actions that change knowledge and behaviour in a highly competitive environment.
Accountabilities
Specialist Account Planning & Execution
Design and implement high‑impact account plans, based on a deep understanding and direct customer insights for priority accounts, that will deliver against brand and business growth objectives for specific rare disease indications. Include measurable account key performance indicators (KPIs) and regularly evaluate performance against those KPIs.
Customer & Stakeholder Engagement
Include customer engagement plans and activities within the account plans that tailor engagement and content delivery according to the customer segment needs and desired behavioural change objectives, leveraging data and insights to identify opportunities, address challenges, and deliver patient and customer‑centric solutions. Uses a range of face‑to‑face, peer‑to‑peer and digital channels to apply the right level of engagement.
Deliver Exceptional Customer Experience
Combines deep customer insights with the value proposition of our medicines to tailor communication and content to the needs and values of the customer, proactively work to better understand the customer drivers and barriers to ensure successful diagnosis, referral and uptake of therapy (as clinically relevant) in a competitive launch environment while adhering to compliance standards, relevant policy and codes of practice.
Essential Skills/Experience
Demonstrable training in Ireland pharmaceutical regulations and IPHA/EFPIA Code compliance (completion and maintenance of certification).
Valid licence to drive in Ireland
Good understanding of the healthcare system and access to medicines
Ability to design data‑driven account plans with clear KPIs, translate insights into targeted tactics, and iterate based on performance.
Skilled in tailoring value messages to segment needs, managing complex stakeholder maps, and negotiating to agreed outcomes.
Proficient in the use of digital channels to optimise customer engagement.
Experience developing and executing high‑value account plans in complex, competitive, or launch environments, with measurable outcomes.
Advanced analytical capability to interpret complex internal and external data (epidemiology, pathway data, prescribing/uptake, access metrics).
Strong understanding of the Irish healthcare system, speciality or rare disease therapy landscape, and ethical, compliant sales practices.
Proficiency with CRM systems (e.g., Veeva) and account planning tools/dashboards.
Desirable Skills/Experience
Degree in life sciences or a relevant discipline (e.g., biomedical sciences, pharmacy, health economics).
Advanced training in account management, negotiation, or healthcare policy.
Specific experience in rare disease across specialist centres or networks.
Exposure to new product launches and/or account‑based marketing in specialty care.
Experience collaborating with Market Access/Medical Affairs to align account tactics with access and education objectives.
Equal Opportunity Employer
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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