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We’re a leading recruitment agency representing a distinguished Medical Sales, Marketing, and Distribution company. Renowned for excellence, our client’s portfolio includes top-tier brands like Butterfly Network, Customed, Ansell, and 3M.
Seeking a proactive Software Support Technician for our client’s Technical Support Team in Kerry. Requires strong IT skills, troubleshooting abilities, and a customer-centric approach.
Responsibilities:
* Provide exceptional technical support, handle installations, and conduct end-user training.
* Collaborate on project teams for larger installations.
* Manage customer queries via phone/email and maintain CRM records.
* Identify and escalate software issues, ensuring timely resolution.
* Maintain performance standards and manage customer requests effectively.
Qualifications and Experience:
* Bachelor’s degree in IT, Computer Science, or related field.
* Background in operations or IT administration.
* Proficiency in Microsoft Office.
* Strong organizational and problem-solving skills.
* Ability to work independently and prioritize tasks effectively.
Personal Requirements:
* Proven track record in customer support and troubleshooting.
* Strong organizational and prioritization skills.
* Customer-centric approach with excellent communication abilities.
* 24 days annual leave, increasing with service length.
* Pension scheme, Employee Assistance Programme, and Life Cover.
* Active Sports and Social Club, Profit Share.
* Opportunities for learning and personal development.
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