Technical Support Specialist
This role is ideal for individuals in the early stages of their IT career seeking broad exposure across modern IT operations.
* Provide first-line technical support for end-user issues encompassing laptops, desktops, and mobile devices.
* Support user onboarding and offboarding processes to ensure seamless transitions.
Key Responsibilities:
* To provide effective troubleshooting and issue resolution services ensuring minimal downtime for end-users;
* Collaborate with other departments to guarantee a smooth user experience throughout the hiring process;
* Maintain accurate records of user interactions using detailed documentation practices. Ensuring compliance with established standards regarding data security,