Job Title: Workshop Service Advisor
Location: Harris Group HQ, Dublin, Ireland
Reports To: Service Manager
Job Type: Full-Time, Permanent
Salary: Competitive, Based on Experience
About Harris Group
Harris Group is Ireland's leading distributor of commercial vehicles and aftersales support services, representing global brands including Maxus, Isuzu, Higer, and Hino. With a strong commitment to innovation, sustainability, and customer satisfaction, Harris Group is at the forefront of electric and alternative-fuel vehicle distribution in Ireland and the UK.
Role Summary
As a Service Advisor at Harris Retail, you will be the primary point of contact for customers, guiding them through vehicle servicing and repairs with exceptional care and clarity. You'll coordinate with the workshop team to ensure efficiency and uphold Harris Group's high standards of customer satisfaction.
Key Responsibilities
* Greet customers professionally, assess their vehicle needs, and manage intake and drop-off.
* Schedule service appointments across phone, email, or walk-ins, aligning with workshop availability to optimise workflow.
* Liaise with technicians: translate customer concerns into action-oriented work orders and relay progress updates accurately.
* Explain service findings, estimates, and timelines to customers in clear, jargon-free language.
* Prepare estimates, oversee invoicing, process payments, and finalize job cards and records.
* Recommend additional services when appropriate (e.g., maintenance plans, parts upgrades) in support of customer wellbeing.
* Handle customer queries, feedback, and complaints with solutions-oriented professionalism.
* Collaborate with internal departments (parts, warranty, reception, sales) to support cohesive service delivery.
* Capture and relay customer feedback to drive service improvement efforts.
Skills & Experience
* At least 1 year in a similar customer-facing role within the motor industry is preferred.
* Exceptional communication, interpersonal, and presentation skills.
* Strong organisational capability to handle scheduling, prioritization, and multitasking, especially during busy periods.
* Proficiency in Dealer Management Systems (e.g., Kerridge, ADP) or willingness to learn.
* Comfortable interpreting basic automotive service concepts; formal technical training advantageous but not mandatory.
* Full, clean driving licence valid in Ireland.
Qualifications
* Leaving Certificate (or equivalent) is essential; further customer service or automotive training is a plus.
* Must have legal working rights in Ireland.
Job Types: Full-time, Permanent
Benefits:
* Bike to work scheme
* On-site parking
Language:
* English (required)
Work authorisation:
* Ireland (required)
Work Location: In person
Reference ID: smc13