About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. We automate travel bookings, expenses, invoice processing, and more, eliminating manual work that wastes hours and erodes morale. Founded in 2015, Perk has grown to a global company of more than 1,800 people across 12 offices worldwide, with headquarters in London and Boston.
About The Role
We are seeking outstanding Executive / VIP Business Travel Consultants to deliver an elite, seven-star service experience to senior leaders, executives, and high‑value corporate clients. This role is designed for someone who understands that executive travel is highly personalized, time‑critical, and relationship‑driven.
The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service, paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients.
Strong GDS experience is required, though full cross‑platform training for Amadeus, Sabre, Galileo, or other GDS is provided for experienced candidates.
What Success Looks Like
Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers
Acting as a trusted advisor, not just a booking agent
Managing highly complex, often last‑minute travel changes with calm professionalism
Consistently achieving strong CSAT while meeting productivity and efficiency expectations
Demonstrating excellent ownership, judgement, and accountability in every interaction
What You’ll Do
End‑to‑end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests
Providing expert recommendations aligned to traveller preferences, company policy, and duty of care
Handling urgent and high‑impact travel disruptions with speed, empathy, and precision
Managing multiple channels (phone, chat, email) in a fast‑paced Executive Care environment
Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence
Building long‑term relationships with Executive travellers through consistent, high‑quality service
Collaborating closely with peers to maintain a high‑performance, elite service culture
What We’re Looking For
Essential
Proven experience delivering high‑touch, premium customer service in executive travel, hospitality, aviation, luxury brands, or similar
GDS experience (Amadeus, Sabre, Galileo or similar)
Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT
Exceptional communication skills with a polished, confident, and discreet style
Ability to remain calm, decisive, and solutions‑focused in high‑pressure situations
Strong organisational skills and attention to detail
Desirable
Experience supporting senior stakeholders, C‑suite, or high‑net‑worth individuals
Exposure to out‑of‑hours, follow‑the‑sun, or on‑call travel support models
Personal Attributes
Naturally service‑oriented with a strong hospitality mindset
High emotional intelligence and sound judgement
Comfortable working autonomously and taking full ownership
Resilient, adaptable, and confident handling ambiguity
Commercially aware and performance‑driven without compromising service quality
This role is offered as a 2‑year fixed‑term contract and will be fully remote, providing flexibility whilst still part of a collaborative team.
To note – the work schedule for this role is currently between 7 am and 7 pm, Monday‑Friday.
Equal Opportunity Statement
Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
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