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Description
Ranked as one of Ireland’s best workplaces, by Great Place to Work for 5 years, we offer ambitious candidates a fast-paced and challenging work environment, with the opportunity to grow your career. With almost 500 employees and growing, PrepayPower is the market leader for Pay as You Go Electricity, Gas, and Broadband in Ireland. Our workplace is fast-paced and innovative. We believe in employee progression and recognising performance; we enjoy working hard, smart, and having fun.
Department: Billing
Employment Type: Full Time
Location: Dublin 18
Description
Ranked as one of Ireland’s best workplaces, by Great Place to Work for 5 years, we offer ambitious candidates a fast-paced and challenging work environment, with the opportunity to grow your career. With almost 500 employees and growing, PrepayPower is the market leader for Pay as You Go Electricity, Gas, and Broadband in Ireland. Our workplace is fast-paced and innovative. We believe in employee progression and recognising performance; we enjoy working hard, smart, and having fun.
The Opportunity
We are seeking a Billing Team Lead to join our Finance Department. Operating within the Revenue Assurance function, the Billing Team Lead will be involved in the day to day development and management of our domestic customer billing function.
The successful candidate will report directly to the Billing Manager. They will leverage their previous knowledge and experiences and combine them with a desire to develop, enhance, and continually improve our billing processes.
The candidate should have an understanding, or the ability to gain an understanding of tools used to store, query and process databases. Experience with SQL, and python or similar tools would be highly advantageous.
Key Responsibilities
The Role
Working closely with the Billing Manager, the candidate will work on the following areas:
Team Management and Service Delivery
* Co-ordinate the team service levels and workload.
* Identify training needs, coach and mentor team members.
* Drive and manage the team to achieve targeted metrics “KPIs”.
* Conduct performance evaluations and provide feedback.
* Ensure the accurate and timely delivery of Billing Team activities:
* Calculation and preparation of customer invoices.
* Calculation and management of customer refunds.
* Investigation and resolution of billing queries from customers and other departments internally.
* Assessing impacts and making recommendations to prevent recurrence.
* Monitor and analyse billing data to ensure accuracy, consistency and compliance.
* Periodic reconciliations to confirm accuracy and completeness of processes.
* Initiate & drive appropriate corrective action liaising with other departments and 3rd parties to resolve revenue and customer impacting issues.
Process Development and Reporting
* Providing an insight of existing processes and potential scope for automation.
* Develop reporting and dashboards to monitor key metrics and drive process improvement.
* Provide regular reports to the Billing Manager on all billing activity on a weekly & monthly basis.
* Develop and implement initiatives to deliver improved productivity and effectiveness.
* Develop a culture of continuous improvement within the team.
* Manage escalated queries or disputes to a satisfactory conclusion, including liaising with the Sales and Customer Service teams to resolve any outstanding queries.
* Act as a subject matter expert for the billing team as required for projects or system implementations.
* Carry out Adhoc activities as needed.
Skills, Knowledge And Expertise
Energy industry experience would be a distinct advantage.
* Proven experience in a similar Billing Team Lead role or equivalent team lead role.
* 3+ years’ billing experience in a fast-moving environment.
* Strong analytical, problem solving, and decision-making skills.
* Experience working in Energy, Telecoms, or other regulated industries is preferred.
* High level of proficiency in MS Excel is essential.
* Strong data handling & data query skills are highly desirable with some experience in tools such as or similar to: Python, SQL, database management, and Tableau or Power BI.
* Ability to provide insights off the back of analysed data.
* Clear, concise, and structured communication skills.
* Ability to follow, map, and improve processes.
* Adaptable, flexible, and able to change priorities.
Benefits
* Competitive salary & bonus structure
* Pension Contribution Scheme
* PrepayPower Health Insurance Group Scheme & EAP with Laya Healthcare
* Great career progression opportunities in a growing company with strong market growth
* Fast-paced and friendly team environment
* Continual training and development
* Annual leave, increasing with service.
* PrepayPower Staff Tariff
* Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
* Established CSR, Wellness, and Social Committees, and great social events.
* Refer a Friend Scheme
* Tax Saver Travel Tickets & Bike to Work Scheme
Prepay Power is the market leader for Pay-As-You-Go electricity and gas in Ireland. We disrupted the energy market in 2011 with one purpose in mind: ‘To give people total control and complete transparency over their electricity costs.’ Over 170,000 customers have already switched to Prepay Power (and we’re still growing!). In a market dominated by semi-states and subsidiaries to large energy multinationals, we are Irish-owned and independent.
Our service empowers customers to take control of their energy costs. Rather than the traditional market model of short-term discounts with significant terms attached, we help customers achieve long-term savings on the electricity, gas, and broadband that they use, which counts on every bill. Our approach is different and customer-driven. We pride ourselves on providing customers with an excellent level of service in an operationally efficient manner.
PrepayPower is an Equal Opportunity Employer, we believe and treat all our employees, customers, and other stakeholders with dignity and respect.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Business Development and Sales
* Industries
Utilities
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