CUSTOMER SUCCESS ANALYST | SANTRY | PERMANENT Do you have experience coordinating commercial customer service and preparing customer success reports?
A leading manufacturing company is hiring a Customer Service Analyst for a permanent, office-based position.
Standard hours are 8:30 AM to 5:30 PM, Monday to Thursday, and 8:30 AM to 4:00 PM on Friday.
ON OFFER| Competitive salary with bonus Pension scheme 20 days of annual leave Engaging company events Clear career progression opportunities YOUR ROLE| Reporting directly to the Customer Service Manager, you will coordinate operational and administrative processes related to customer orders and complete reports on customer success.
KEY RESPONSIBILITIES| Take charge of operational and administrative order processes, including quotations, invoicing, job costing, and documentation, ensuring that all information is accurately recorded in internal systems.
Arrange and coordinate orders efficiently, ensuring adherence to compliance and service level agreements.
Liaise with customers regarding customer care through calls and emails, striving to exceed expectations for service excellence and satisfaction.
Collaborate with stakeholders to provide updates on kpi's for customer service, including on-time delivery, forecasting, and sales.
REQUIREMENTS| A minimum of 2 years of experience in a similar role 3rd-level degree in data-related or business support qualification desirable Solid understanding of CRM systems and processes.
Proficient in Microsoft Office, in particular Excel Proven ability to multitask in a fast-paced team environment Exceptional customer service skills If you are ready to take the next step in your career, send your CV to Lisa in the Dublin Branch to apply for this opportunity!
Skills: Analyst Customer Support Reporting