TransferMate - a subsidiary of CluneTech - was established in 2010, working with regulators worldwide to secure licenses as a global payments provider. Our global payments network covers 200+ countries and territories, with partnerships involving major banks, fintechs, and software providers. In 2022, we achieved Unicorn status, thanks to our regulated network, award-winning technology, and strategic collaborations.
Our team is committed to delivering an excellent experience for our partners and their customers. We believe a happy team performs best, and our #OneTeam ethos promotes mutual support, respect, recognition, and rewards. Recognized as a Great Place to Work in Ireland for nine consecutive years, we operate from 35 offices worldwide, conducting business across 100+ countries daily.
Working hours: 9am - 5.30pm
Responsibilities
* Serve as a point of contact for the Payment Processing teams, including Payroll.
* Ensure current processes operate efficiently.
* Maintain awareness of client SLAs and strive to meet them.
* Challenge existing processes to identify savings and efficiency improvements.
* Identify key process issues, propose solutions, and implement changes when appropriate.
* Monitor and review procedural releases to ensure compliance and understanding.
* Apply effective Change Management protocols with stakeholder engagement before implementing changes.
* Escalate payment & payroll issues to Senior Management and follow through with instructions.
* Follow Escalation & Incident Management Procedures diligently.
* Respond promptly to queries and ensure team tasks are completed as expected.
* Analyze information to present high-level reports to management.
* Manage time effectively in a fast-paced environment to deliver quality work.
* Prioritize tasks through delegation and support, deciding which tasks to address first.
* Handle client queries with urgency, aiming for excellent client experience.
* Maintain and review team task lists regularly for efficiency.
* Train new staff using various materials (PowerPoint, Video, Word, Excel).
* Identify additional training needs through workload and performance reviews.
* Keep clear training notes for team reference and process understanding.
* Mentor and develop team members for progression.
* Ensure daily targets are met and communicate career paths within Treasury.
* Support team members in achieving targets and understanding development opportunities.
* Maintain professionalism in presentation, communication, and behavior.
* Respect and uphold standards for all resources, processes, and people within CluneTech.
* Complete work timely and support the team to meet organizational goals.
* Understand the broader strategy for continued growth.
* Adhere to the Payments Team Code of Conduct and promote compliance within the team.
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