Purpose The BTA Divisional Manager is fully accountable for delivering the profit plan and operational performance of their allocated departments.
This is achieved through leading and inspiring teams to deliver excellence in sales, margin, payroll management, customer service, and retail standards.
Acting as a role model for Our Clients Values, the Divisional Manager drives efficiencies, develops best practices, and ensures operational synergies are delivered across departments.
In the absence of the General Manager, this role leads the Department Management team to maintain high performance and deliver exceptional results.
Key Responsibilities Leadership & Accountability: lead large teams, set clear expectations, and drive performance.
Motivation and Accountability for Results: deliver sales, margin, and operational KPIs.
Data-Driven Decision Making: use analysis to drive commercial performance and operational improvements.
Customer Relationship Management: deliver exceptional experiences to exceed customer expectations.
Operational Excellence: ensure compliance, stock management, payroll, and fulfilment processes are efficient.
Planning & Organising:forward-plan resources to meet operational requirements.
Curiosity & Passion for Learning: continuously improve expertise and knowledge across the team.
Innovation:implement new ways of working to maximise efficiency.
Change Management & Adaptability: lead teams through transformation and evolving processes.
Innovation: drive new approaches to deliver world-class customer service and business efficiency.
Ethical Practice: act with integrity and transparency, ensuring compliance with standards.
Motivation and Accountability for Results ?
take responsibility for performance against financial goals.
Stakeholder Management ?
build strong relationships to achieve shared objectives.
Visionary Leadership ?
inspire teams to deliver high standards and embody brand values.
Adaptability and Resilience ?
remain effective in a fast-paced and high-pressure environment.
Person Specification Proven track record in senior retail management within a luxury or fashion environment.
Strong commercial acumen with the ability to analyse performance data and drive KPIs.
Exceptional leadership and coaching skills to enhance individual and team performance.
Highly organised with the ability to manage multiple projects and competing priorities.
Service-orientated with resilience to deliver results under pressure.
Strong analytical and numeracy skills, with the ability to simplify complex reporting.
Innovative thinker with awareness of retail best practice and future trends.
Passion for fashion and luxury retail, with a strong understanding of product planning.
Visionary Leadership set direction aligned with luxury standards and brand values.
Core Skills and Behaviours Leadership & Accountability: lead large teams, set clear expectations, and drive performance.
Customer Relationship Management: deliver exceptional experiences to exceed customer expectations.
Motivation and Accountability for Results : deliver sales, margin, and operational KPIs.
Operational Excellence:ensure compliance, stock management, payroll, and fulfilment processes are efficient.
Strategic Thinking & Planning: forward-plan for seasons, events, and resource requirements.
Adaptability and Resilience: thrive in a dynamic, high-pressure retail environment.
Data-Driven Decision Making: use analysis to drive commercial performance and operational improvements.
Innovation:champion new ideas and drive change to improve performance.
Professional Courage and Influence : communicate with impact, negotiate effectively, and inspire action.
Valuing People & Working Inclusively:build a culture of support, inclusivity, and accountability.
Ethical Practice:act with integrity, transparency, and fairness.
Curiosity & Passion for Learning: embrace continuous development and future-focused thinking.
Vision Purpose and Values Champion our Client's Vision of Reinventing Retail and our Purpose of enriching our customers lives by actively embedding them in all aspects of the role.
Enrich the experience of both internal and external customers by consistently demonstrating our core values: Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing.
Lead with integrity, support a culture of excellence, and ensure these principles are reflected in day-to-day decisions, collaboration, service delivery, and results.
Skills: P&L Management General Management Staffing Profitability Candidate Management Succession Planning Career Management Benefits: income salary protection Pension Paid Holidays Staff Discounts discount parking health insurance Team Member Discount