Join to apply for the Vendor Coordination - Credit Management role at PrepayPower.
We are seeking a highly motivated and detail-oriented Vendor Coordination to join our credit management team. Reporting to the Senior Credit Manager, the successful candidate will play a crucial role in managing, coordinating and reporting on our third-party relationships with collections vendors, the network operators our meter installation partner, as well as managing the day-to-day activities of our field operations specialists.
Department: Finance
Employment Type: Full Time
Location: Dublin 18
DCA Collections Vendor Management
* DCA Collections Vendor Management
* Manage the workflow that is provided to our third party DCA across all business units ensuring a timely and accurate process is in place for the placement of Yuno Final Bills, Oil Final bills, and PPP final bills with our Third Party DCA
* Monitor and Review Third Party vendor performance across all final bill products, compile monthly performance reporting on all products with suggestions and implementation plans for areas that need improvement.
* Manage and own third party DCA queries, Lising with other credit management, Billing and CX stakeholders to track and resolve all open queries in a timely manner.
* Manage the cross check and sign off third party DCA invoices monthly.
* Market Messages- Network Operators
* Manage the Vacant/DeEng/ReEng processes including liaising with internal business teams, sending market messages e.g. 017 or actioning inbound messaged e.g. 131/117R & issuing status reports to the senior credit manager.
* Act as point of contact for the network operators relating to the escalation of credit management market messages such as 017,021, and any other market messaging as determined by the senor credit manager.
* Responsibility for tracking, reporting and resolving any credit management market message issues with the network operators.
* Responsibility for reviewing and approving charges from the network operators relating to credit management market messages and escalations.
* Assist the senior credit manager re any ad hoc requests relation to market messaging relating to credit management.
PPP Meter Installation Partner
* Manage the relationship with our meter installer relating to credit management jobs carried out by their technicians.
* Implement an efficient process to ensure Revenue Jobs are raised in a timely manner and follow up to ensure completion
* Report monthly on revenue job success rates, issues, and plans for improvement.
* Review installer invoices and cross check invoiced work v actual work completed.
Field Operations - Reads
* Gain a full understanding of the impact of field ops reads and ensure prioritisation of weekly workflow is prioritised based on maximum impact to either long term no access revenue loss (Elec) or unreconciled consumption (Gas).
* Work with the Credit Management Lead to coordinate with our 2 field ops specialists ensuring they are working on prioritised tasks on a weekly basis and reporting back on progress.
* Implement reporting to show effectiveness of field ops specialists in obtaining and submitting meter reads.
* Participate in continuous improvement initiatives and engagement initiatives to ensure Field ops agents are included as part of the wider credit management function.
Skills, Knowledge and Expertise
* Energy industry experience is a distinct advantage
* Familiarity with energy market messaging is a distinct advantage
* At least 2 years’ experience in a similar role
* High attention to detail with the ability to work efficiently under tight deadlines.
* Proficient in MS Office (Excel, Word, PowerPoint), with advanced Excel skills (pivot tables, VLOOKUP, etc.).
* Strong communication skills and the ability to collaborate with cross-functional teams.
* Ability to adapt to a fast-paced environment and manage multiple tasks effectively.
* Ability to adapt to changing industry trends and regulatory requirements.
Benefits
* Competitive salary & bonus structure
* Pension Contribution Scheme
* PrepayPower Health Insurance Group Scheme Laya Healthcare
* TELUS Health Employee Assistance Programme (EAP)
* Great career progression opportunities in a growing company with strong market growth
* Fast-paced and friendly team environment
* Continual training and development
* Annual leave, increasing with service.
* PrepayPower Staff Tariff
* Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
* Established CSR, Wellness, and Social Committees, and great social events.
* Refer a Friend Scheme
* Tax Saver Travel Tickets & Bike to Work Scheme
Seniority level: Entry level
Job function: Management and Manufacturing
Industry: Utilities
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