About the Role:
We are seeking an innovative and dynamic Store Manager for our boutique. As a local market expert, you'll leverage your knowledge of community events, build partnerships with neighboring stores, and utilize strong networking skills to drive client engagement and business growth.
You will strategically develop and implement plans to drive sales, elevate client interactions, and strengthen community connections to boost brand awareness. The Store Leader will recruit and develop top-tier talent, fostering a high-performing team through strategic hiring, coaching, and mentorship.
Operational excellence is a cornerstone of this role. You'll ensure store standards are consistently met, overseeing responsibilities such as cleanliness, visual merchandising, inventory management, and shipment processing. By maintaining seamless execution, you will deliver a superior customer experience.
This role extends beyond a single store, supporting other locations within the market. Responsibilities include assisting with new store openings, providing floor coverage, onboarding associates, and overseeing activations as needed.
Key Responsibilities:
* Drive sales and profitability by meeting and exceeding store sales targets
* Achieve high Net Promoter Scores (NPS) and client retention through personalized outreach and relationship-building
* Maintain operational compliance, including inventory accuracy, visual standards, and procedural excellence
* Build a loyal, engaged team through proactive coaching, recognition, and growth opportunities
Requirements and Qualifications:
- Proven experience in retail or customer service, ideally within boutique, premium, or lifestyle brands, with a passion for delivering exceptional customer experiences and cultivating long-term client relationships.
- Strong business acumen with the ability to interpret key performance metrics, identify trends, and adapt strategies to drive store performance and profitability.
- Demonstrated ability to deliver personalized service and build authentic client connections that reflect the brand's values and enhance loyalty.
- Operational excellence across all areas of store management, including staff scheduling, payroll accuracy, inventory control, visual merchandising, and compliance with company policies and procedures.
- Comfortable leveraging digital tools and platforms to manage business operations, drive clienteling, and streamline communication.
What We Offer:
- Competitive total rewards package, including unlimited PTO, commission eligible, healthcare benefits, flexible time off, access to company perks, employee assistance program, employee discount + wardrobe allotment for participating brands.
About Leap:
The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We pride ourselves on fostering a diverse community where Leapers thrive individually and as a team. Our mission is to build the world's largest network of branded retail stores – powered by data, systems, and scale.