Social network you want to login/join with:Technical Sales Specialist (m/f/d) with Polish and English | Relocation to Sofia, Bulgariacol-narrow-leftClient:TELUS InternationalLocation:IrelandJob Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:d6598697eb91Job Views:10Posted:12.08.2025Expiry Date:26.09.2025col-wideJob Description:30-Sep-2025BG - Sofia - TELUS TowerLandBulgarienPlease note that the position is based in Sofia, Bulgaria, and relocation assistance will be provided.Overview:Join TELUS Digital Bulgaria as a Solutions Consultant with Polish and English skills for the world's biggest search engine. Be part of a dynamic team dedicated to delivering exceptional customer service. We seek professionals with strong communication skills to help users maximize their product experience.We Offer:Welcome bonus: 3000BGNFlexible contract options (temporary, part-time)Relocation support (transportation, hotel, rent, long-term housing assistance)Fully paid trainingCareer development opportunitiesAdditional health insurance50+ benefits and servicesInternational work environmentSupport and learning opportunitiesKey Responsibilities:Provide professional support for products and services, ensuring high customer satisfactionUtilize CRM, ticketing systems, and customer service tools effectivelyEngage customers via phone, email, and chat channelsResolve inquiries within SLAs, leveraging knowledge base and protocolsMeet or exceed performance metrics (call handling, resolution, satisfaction)Collaborate with team to share best practicesParticipate in ongoing training and stay updated on industry trendsRequirements:Fluent Polish and English communication skillsStrong interpersonal and customer service skillsAbility to follow structured processesActive listening and problem-solving skillsAdaptability and quick learningSelf-motivation and passion for customer satisfactionIdeal Candidate:Customer-focused with a service-oriented mindsetExcellent communicator, able to simplify complex conceptsProblem solver with creative solutionsTeam player who shares knowledgeResilient under pressure, adaptable to changeNo tech background required! We provide comprehensive training to equip you with necessary product knowledge.At TELUS Digital Bulgaria, we foster growth, continuous learning, teamwork, and prioritize your well-being.If this sounds like the right fit, APPLY NOW!About Us:TELUS Digital Bulgaria, NYSE & TSX: TIXT, is the largest employer in Bulgaria's CX industry with over 4,600 employees. We design and deliver digital services, AI solutions, and customer experience solutions, adhering strictly to client procedures. We operate independently, providing outsourced services globally.Equal Opportunity:We are committed to diversity and inclusion. Employment decisions are based on qualifications, merit, and performance, regardless of background.
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