Overview
The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. The role involves managing the client’s customers end-to-end—renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess opportunities, renew current service contracts, and convert customers to different services when applicable.
Responsibilities
* Ensure that client's customers are satisfied with our client's services and resolve escalated issues
* Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
* Evaluate our client's customer needs and propose potential solutions
* Be a single contact for our client’s customer
* Use data to fix customer concerns/roadblocks prohibiting satisfaction
* Manage external competitive pressures and handle objections
* Work with multiple partners, building relationships with decision-makers at all levels
* Manage sales territory and achieving monthly quotas
* Negotiate in tough situations
* Identify risk and barriers to success; develop contingency plans
* Identify opportunities for additional product or service sales
* Use data to help influence buying/renewal process
* Work with a team and report directly to a Sales Manager
Location
Ireland, Dublin - Santry
Language Requirements
English
Time Type
Full time
Additional Information
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R1654400
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* IT Services and IT Consulting
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