We're currently seeking a Food & Beverage Assistant to join the team at The Dean Galway. If you are passionate about exceptional customer service and have previous experience in a busy hotel, we would love to hear from you!
Key Areas
Providing exceptional food and beverage service in restaurant, bar and event settings
Maintaining high standards of cleanliness, presentation, and guest engagement throughout each shift
Supporting set-up, service, and breakdown of F&B operations efficiently and professionally
Collaborating with the wider F&B team to deliver consistent, guest-focused service
Demonstrating flexibility across morning, evening, and weekend shifts as required
Upholding health, safety, and hygiene standards in all service areas
Job Purpose
The Food & Beverage Assistant is a core member of the Food and Beverage Team, delivering a consistently high level of service to all guests. Whether serving breakfast, a la carte dining, drinks, or private events, this role requires energy, professionalism, and a positive guest-first approach. The Food and Beverage Assistant will ensure all service standards are met while working collaboratively in a fast‑paced hospitality environment.
Guest-Focused Service Delivery
Greet and engage guests warmly, ensuring all service is friendly and professional
Take and serve food and drink orders accurately and efficiently
Be attentive to guest needs and deliver a memorable dining experience
Handle any guest queries or complaints calmly and with a solution-oriented mindset
Operational Excellence
Support opening and closing duties including cleaning, set‑up, and preparation
Maintain clean and organised service areas including tables, floors, and equipment
Ensure food and beverage items are presented to brand standards
Follow proper procedures for billing, POS usage, and order tracking
Work closely with kitchen, bar, and events teams to ensure smooth service flow
Participate in pre‑shift briefings and team meetings as required
Assist in cross‑training new staff members or helping across different F&B outlets when needed
Health, Safety & Compliance
Follow all food safety, hygiene, and manual handling guidelines
Ensure compliance with licensing laws and responsible service of alcohol policies
Report incidents or maintenance issues to management promptly
Maintain personal grooming and presentation standards in line with the hotel's brand
Preferred Experience
Experience in a similar high-volume restaurant, bar, or hotel setting is beneficial
Fluent English with excellent communication and interpersonal skills
Well-presented, outgoing, and able to work calmly under pressure
Confident working both independently and as part of a team
Flexible availability including early mornings, late nights, and weekends
Eligible to work in Ireland
Global discounted staff room rates across the group
50% off Food and 25% Beverage across the group
Accrued Annual Leave with Service
Friends and Family discount
Continual training and development
Career progression within the Group
Gratuities *
Meals on shift
Bike to work scheme
Refer a friend scheme
Wellness at work events and access to wellness platform
Employment Assistance Programme
Group discounts for cinema tickets, shopping deals etc
Service recognition
Regular fun-filled activities and gatherings for all teams across the group
*Applicable to certain positions
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