Morgan Mc Kinley is currently partnering with a major Irish retail bank to hire for a SME Account Negotiator in their St.
Stephen's Green location.
This is initially a 11-month contract through Morgan Mc Kinley.
About the job Your Role: Negotiate and create individual payment arrangements on outstanding business mortgages, term loans & current accounts through empathic inbound and outbound call handling.
Your Team: You will play a vital part within the small team to ensure an efficient operation of daily tasks.
You will monitor the daily queues and progress cases for the attention of the L4 where appropriate.
The Bank is committed to supporting an efficient and dedicated unit catering for the requirements of maintaining a very low arrears/delinquency profile on all business accounts.
With the continued growth of the book you will be part of a dynamic team who will ensure that the portfolio is managed and arrears are controlled to enable The Bank to maintain a good standards and endeavor to prevent an escalation of the SME arrears.
Your Responsibilities: Conduct inbound and outbound telephone activity on customer arrears portfolios.
Gather information from customers to validate repayment offers.
Negotiate the required repayment plan to settle the outstanding balance/arrears.
Meet individual performance targets and Key Performance Indicators (KPI's).
Review, maintain, accurately update and amend account records on the Company's collection systems.
Meet objectives relating to quality call handling.
Comply fully with the Bank processes and procedures.
Comply fully with the industry regulatory procedures directly relating to the Bank.
Conduct initial investigatory work to ascertain potential new information/address for the customer.
Working in a professional and timely manner in a busy and challenging Unit.
Giving advice to a customer of the regulated financial service provider and arranging a financial service for a customer of the regulated financial service provider.
Requirements: Essential Leaving Certificate (or equivalent qualification) minimum of 5 passes in 5 ordinary level subjects including Maths and English.
Prior customer service experience.
Good numerical skills.
Fluent written and spoken English.
Strong PC skills Desired Qualified Financial Advisor (QFA)/Accredited Product Advisor in Loans and Regulations Current understanding of; CPC and SME Prior telephony experience in either a collections or sales environment